Services Specialist - Customer Contract Management
General Electric Company
Singapore
22d ago

About Us :

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive.

Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary :

Supporting Service Agreements are Contractual Agreements (for a minimum period of two years)

designed to provide proactive care for our customers’ production assets and the condition

monitoring systems supplied by GE. These agreements vary greatly in size and scope and the

Site Lead may be responsible for multiple agreements, visiting each site periodically and

accessing their systems remotely, or may be embedded in the customers’ organization at one or

Essential Responsibilities :

The core task of the Site Service Agreement Lead is to execute the scope of the agreement, profitably, safely, with integrity and to the customers’ satisfaction to ensure agreement renewal and evolution.

Regardless of the specific deliverables the Site Lead will focus on helping the customer improve

the reliability and performance of his operation (production assets) therefore a strong quality

repeatable lean process), reliability and continuous improvement mindset is important.

The Site Lead is expected to develop and communicate customer value stories (with customer

approval) that will promote learning within the Bently Nevada business and provide marketing

material to promote the service offering.

Work closely with Sales / FAE / SSA Manager to bring new opportunities including

supporting SSA proposal generation, understanding of contractual agreement T&C and risk management and to keep up to date on new applications and support trial installations where deemed appropriate by the respective Product Line Manager.

Document the activities executed using the tools built into the SSA Web

Portal, the standard reporting tools or any customized tools agreed per specific contract

requirements. Maintenance of The SSA Web Portal for accurate reflect deliverable scope and value of SSA outcome assessment.

Qualifications / Requirements :

Hold a bachelor’s degree in engineering or have worked in a similar role for at least 5 years.

Have a minimum of 3 years’ experience executing condition monitoring programs or a minimum of 5 years’ experience in the field control and instrumentation including Bently Nevada monitoring and software products.

Possess technical understanding of a broad range of condition monitoring techniques such as vibration, thermodynamic performance, lube oil analysis, thermography.

Understand customer’s business, how the customer operates profitably, their safety,

environmental and other regulatory challenges.

Understand the key contractual terms and conditions.

Willingness and ability to travel 60% of the time (Onshore / Offshore / Remote locations)

Software oriented with the ability to quickly learn new technologies

Good interpersonal management skills, both within the project team and upwards to the business.

Desired Characteristics :

  • Strong business acumen and ability to present and influence others
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Lead initiatives of moderate scope and impact.
  • Ability to coordinate several projects simultaneously.
  • Effective problem identification and solution skills.
  • Proven analytical and organizational ability.
  • Ability to work effectively with minimum supervision
  • Strong customer service mindset
  • Prior project management experience is preferred
  • FEP program graduate is preferred (internal GE employees only)
  • Locations : Malaysia, Singapore, Thailand; Jakarta, Bangkok

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