Customer Services Engineer (Shift Work Required)
JOS Singapore
Singapore, SG
2h ago
source : Glints

OverviewA Hardware Managed Services (HMS) Engineer provides basic to intermediate level desktop installation, configuration, support and troubleshooting services in the Wintel environment.

HMS Engineers can provide basic desktop support, offering simple fixes and fixing known errors.

The HMS Engineer is hardware skilled and accredited through the appropriate core vendor training programs to provide desktop, laptop and thin clients break-fix support.

Typically, a HMS Engineer will provide software installations and configuration in an existing desktop infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems.

Skills Requirement

Minimum 1 3 Desktop support experience in a large corporation environment

Perform requested installation, moves, changes, upgrades, configuration, testing and other planned requests on End User IT Hardware and Peripherals such as laptops, desktops, thin clients, IP phones, etc.

Perform PC staging, wiping, or de-installation as per Operation Support Manuals (OSMs)

Troubleshoot and resolve hardware related incidents

Replace hardware components in equipment

Perform other IT related actions as guided by the Computacenter Lead or Service Manager

Perform support tasks in agreed SLAs

Obtain Customer end user sign off of work performed as required

Update the ticket in the Customer tool identified in the OSMs

Maintain and update End User IT Hardware inventory

Essential Technical Skills

Windows 7 / 10

MS Office 2010 + application suite

Ticketing System, e.g. ServiceNow

Understanding of ITIL, or ITIL certified

Essential Non-Technical Skills

Good communication and reporting skills

Strong team player with strong client focus

Good analytical and problem-solving skills

Proactive and flexible in accommodating stretched tasks

Work effectively under minimum supervision

About HMS Team Structure

Perform BAU support in multiple client’s offices

Shift rostering between 7AM 7PM weekdays

Support projects or ad-hoc tasks in non-office hours including weekends and public holidays

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