Account Director, Advertising Cloud
Magento
Singapore
3d ago

Account Director Key Responsibilities

Client Leadership

  • Responsible for leading the account management team across their book of business, to drive revenue growth and achieve results for clients
  • The AD is the primary escalation point for Client Services - including product, performance, and process needs
  • Responsible for developing relationships with operational contacts, those who are in platform and their managers
  • Overseeing QBR delivery and quality
  • Manage service standards and implementation of processes
  • Opportunity Management, in collaboration with SAMs, weekly
  • Client Growth & Retention

  • Responsible for delivering to contract value, at a minimum, identifying opportunities to scale
  • Client product and service satisfaction at a senior level
  • Owns service standards and process
  • Responsibility that the account plan and strategy is implemented
  • Ad Cloud (and Adobe) Satisfaction

  • Ability to sell the value of the integrations between Adobe solutions with Ad Cloud
  • Work collaboratively with the Customer Success Manager to ensure client satisfaction
  • Provides client stakeholder escalation support for technical or educational opportunities on new products to ensure satisfaction
  • Bug, pub ops and BD escalation
  • Platform communications and escalation managing issues and limitations
  • Variable

  • Based on personal development and area of expertise
  • People Management

  • Team DevelopmentEnsure your SAMs have updated Individual Development PlansQuarterly Check Ins are conducted with SAMs to discuss IDPsFeedback provided on a regular basis (at least monthly)Ensure SAMs provided with support for people management of their AMs
  • Required Skills

  • Search, Video, Display, Audio, CTV Expertise ability to lead strategic conversations with clients
  • Expertise on key Ad Cloud integrations within the Experience Cloud communicating the benefits for clients
  • Performance marketing
  • Client relationship management and retention
  • People Management - Emotional Intelligence, Team development, Communication skills
  • Key Differentiators

  • Responsible for developing relationship with clients and key decision makers
  • Responsible for developing relationships with operational contacts and those who are in platform
  • Product
  • Responsible for new products and services to existing clients
  • Plays support on technical or educational concerns on new products
  • Account Growth
  • Owns account plan and strategy
  • Owns service standards and process
  • Team Management
  • No people management; engages and enriches team via best practices for relationship management and client engagement
  • Manages development and trajectory of talent
  • Escalation

  • Escalation point when business risks need to be communicated to clients; escalates to GD or AD where additional support is needed
  • Escalation for escalation point for all campaign or Client Services issues, including product, performance, and process needs
  • At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.

    You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

    If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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