The Order Management Lead / Trainer will guide and oversee the Order Management team. Drives solution-oriented decisions, collaborating closely with cross-functional departments to ensure orders are processed accurately and efficiently.
Contributes to the company’s overall order management strategy to help ensure we have a seamless and efficient quote-to-cash process.
Here’s where you’ll demonstrate your competencies :
Expert Super-User of department tools and will gain exposure to other organizations and their tools. Works with management to develop effective training plans that will enhance skill level and cross training knowledge throughout the team.
Develop training programs to train employees and meet the needs of the organization.
Understand the needs of the employees to develop or assess training materials that will help employees understand the subjects being taught.
Present to groups of employees, speak interpersonally with individuals, report to management and meet with vendors.
Provides administrative support at a specialist level. Incumbents are highly proficient in a broad range of activities related to their job.
May act as a lead or mentor to more junior technical or administrative support personnel.
Expect a high volume of verbal and written customer interaction. May act as Team Leader in approval of resources to ensure customer satisfaction.
Oversight and accountability to the Order Management team’s data integrity during the order entry process.
Provides input, capture, and implementation of new metrics.
Provides input towards team skill development and assessment.
Supports internal audits as needed.
Ensure timely follow up / resolution of outstanding issues and point of escalation.
Here’s what we’ll need from you :
Minimum Requirements :
Education Requirements. BS degree (or equivalent) in Business, Finance or related field is required. Additional work experience in lieu of a degree may be considered.
Must have 5+ years of experience in Order Management or other Sales Operations role.
Extensive experience with SAP (S / 4HANA) is a key requirement.
2-3 years of experience mentoring and training.
Strong written and verbal communication skills.
Demonstrated ability to develop and deliver meaningful and interesting presentations.
Preferred Skills :
Experience managing and leading projects.
Order to Cash experience.
Medical / Life Sciences work experience.
Fortive is a global family of more than 20 industry-leading industrial growth and technology companies, united by a shared purpose : to make the world stronger, safer, and more effective by providing essential technology for the people who accelerate progress.
Here, you get the excitement of a startup with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth.
There’s no limit to what you can learn, or the impact you can make : for you, for us, for growth. Come join our team at Advanced Sterilization Products (ASP) and be part of a global leader in infection prevention solutions for the healthcare industry.
With advanced products, technologies, and workflows for medical sterilization and disinfection, ASP is dedicated to defending the lives of patients, families, healthcare workers, providers, and communities.
Add your talent to our extraordinary team and help us in our mission to make healthcare safer for everyone. ASP is based in Irvine, California with core sites in Everett, Washington and Schaffhausen, Switzerland plus many more offices around the world. Apply Now