Regional Credit Operations Manager
Citigroup Inc
Singapore, Singapore, SGP
36d ago

Job Summary :

Responsible for collections productivity initiatives both through the dialer and other means in terms of replacing calls with alternate modes.

Job Description :

Works with the APAC collections head and would be responsible for :

  • Effective utilization of work force management tool to enhance colector productivity
  • Working with Dialler SMEs and ensure enhancements to country’s dialer strategy
  • Driving global projects CPMS, Global MIS changes if any, and DART
  • System changes and last mile, also ensure effective leveraging of capabilities
  • Work on capacity plan standardization
  • MIS centralization
  • Drive expense reduction initiatives related to collector productivity
  • Calling strategy including SMS and email
  • Qualifications

    Job Skills / Qualifications :

  • Strong business sense, with the ability to balance effectiveness and efficiency trade-off in an operations environment to support business growth; change agent
  • Strong analytical and problem solving skills - proven ability to leverage technology and automated solutions
  • Adept at developing and maintaining productive cross-functional working relationships; prior matrix management responsibility
  • Exceptional interpersonal and communication (verbal, written) skills that motivate direct and indirect work groups
  • Highly developed leadership and people management skills
  • Sound appreciation of cultural challenges in working with a geographically diverse regional team
  • Educational Level :

  • Bachelor's degree
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