[Contractor] Customer Experience Market Coordinator
Airbnb, Inc.
Singapore
20d ago

Founded in 2008, Airbnb is a global travel community that offers magical end-to-end trips, including where you stay, what you do and the people you meet.

Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs.

Airbnb’s accommodation marketplace offers access to millions of places to stay in more than 191 countries, from apartments and villas to castles, treehouses and B&Bs.

With Experiences, people can see a different side to a destination through unique, handcrafted activities run by locals.

All of this is brought together in one easy-to-use and beautifully designed website and app.

The Host and Community Operations (HCO) team at Airbnb includes a talented portfolio of Market Managers that focus on specific regions in APAC.

You will work day to day with your Team Lead to develop and execute strategies to grow the number of amazing homes, condos, chalets and the occasional tree house in many iconic Vacation Rentals regions.

Your attention to detail, organization, ability to multi task, work on multiple priorities and work under pressure will all ensure you are a great success.

You will be great at managing key hosts accounts; they will trust you for your quick turnaround times and consistent support when things go wrong and you will always take the opportunity to help your clients improve their quality of listing and their overall performance.

You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.

Airbnb will dominate market share in the Vacation Rental region you oversee! You will be a key part of this success.

Responsibilities

  • Day to day support of all initiatives occurring in your Vacation Rental regions
  • Basic data and reporting analysis to assist in growing your region strategically
  • Work on both Inbound and Outbound support channels to provide Account Manager type service for your markets
  • Work with our Channel Managers and other integration tools to ensure smooth transfer of listings and maintenance of high quality standards
  • Acquisition of new volume hosts in your markets to improve the supply and to make Airbnb become a market leader in Vacation Rental
  • Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-
  • star bookings in your markets

  • Support Ground Ops events for your market, when required
  • Support Market Managers with specific campaigns and events
  • Qualifications

  • Time Management - The complexity of this role will need you to be a Super Hero when it comes to managing your day. Working on acquisition, onboarding, account management, proactive quality checks and much more across a variety of key markets means you need to manage your day effectively but also find ways to deal with any issue that arises unexpectedly
  • Drive for Results - This role will bring a strong level of ownership for the success of your Vacation Rental markets. You will go the extra mile to find creative ways to bring new hosts to our platform and to push them to be successful, high quality hosts.
  • This role will bring a high level of accountability and you will thrive under pressure

  • Negotiating - Your negotiation skills will allow you to deal with any and all objections from Volume Hosts that are currently active on competitor platforms.
  • Our aim is to ensure they see the true benefit of Airbnb and are representative of our brand with their guests

    Requirements

  • Experience in a Sales or Outbound environment preferred
  • Fluent in English and another APAC language desireable
  • Experience working cross-functionally with product and marketing teams
  • Represents the Airbnb tone and brand in public-facing communications
  • Ability to thrive in a fast-paced, dynamic and ever changing startup environment
  • Strong verbal and written communication skills
  • Local Market knowledge a strong benefit
  • Apply
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