6d ago
source : GrabJobs

Position Purpose

  • Provide guidance and day-to-day training to staff within assigned area
  • Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
  • Manage and coordinate activities with people, products and equipment to maximize sales and profit
  • Responsibilities

  • Restaurant Operations
  • Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
  • Check readiness of restaurant for service day and brief service crew on staffing roster for service day
  • Manage customer flow and seating arrangement
  • Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
  • Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
  • Ensure documentation of all cash shortage and surplus in record book and to tally payment collection
  • Restaurant Management & Planning
  • Act as point of escalation for service crew regarding service issues
  • Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
  • Lead investigation and resolution of all complex customer complaints and / or feedback in a timely and efficient manner
  • Quality Assurance & Control
  • Enforce restaurant quality, service, cleanliness and value standards
  • Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
  • Implement corrective actions to resolve unsafe and / or non-compliant conditions and behaviors regarding personal and food safety
  • People Management
  • Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
  • Provide training to encourage role rotation amongst service staff
  • Train and monitor staff in the company SOPs (standard operating procedures)
  • Ensure workplace safety practices
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