Senior IT Application Support Engineer (12 months contract)
KELLY SERVICES (SINGAPORE) PTE. LTD.
SG, SG, SG
6d ago
source : GrabJobs

Responsibilities

  • Running on 24 / 7 shift application support.
  • Assist in the maintenance of 24 / 7 applications, high-availability systems
  • Identify and document user and system issues
  • Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
  • Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
  • Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
  • Conduct application testing, support client application testing, and collect and summarize test result
  • Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
  • Train users on applications and help them resolve application issues
  • Liaise closely with business users and build good rapport
  • Handle escalations and manage client expectations on an ongoing basis
  • Requirements

  • Qualification in Computer Science or equivalent
  • Good understanding with some programming languages(JAVA / .Net / PHP or any back end technologies) and willingness / ability to learn
  • Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive,accurate documentation
  • Experience providing on call support to resolve customer issues
  • Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
  • Excellent interpersonal skills, team player
  • Comfortable working directly with end users
  • Willing to work on rotating shifts including weekends and public holidays
  • Suitable candidates, please email your MS.Word format resume to .

    We regret that only shortlisted candidates will be contacted.

    EA License No. 01C4394

    EA Personnel Reg. No. R1104824 (Samsudeen Mohamed Basith)

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