Running on 24 / 7 shift application support.
Assist in the maintenance of 24 / 7 applications, high-availability systems
Identify and document user and system issues
Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
Conduct application testing, support client application testing, and collect and summarize test result
Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
Train users on applications and help them resolve application issues
Liaise closely with business users and build good rapport
Handle escalations and manage client expectations on an ongoing basis
Qualification in Computer Science or equivalent
Good understanding with some programming languages(JAVA / .Net / PHP or any back end technologies) and willingness / ability to learn
Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive,accurate documentation
Experience providing on call support to resolve customer issues
Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
Excellent interpersonal skills, team player
Comfortable working directly with end users
Willing to work on rotating shifts including weekends and public holidays
Suitable candidates, please email your MS.Word format resume to .
We regret that only shortlisted candidates will be contacted.
EA License No. 01C4394
EA Personnel Reg. No. R1104824 (Samsudeen Mohamed Basith)