Customer Consultant
Singapore, SG
4d ago
source : Glints

About Customer Consultant position

We are looking for a skilled Customer Consultant who has a broad knowledge of the different pet food products in the market.

The candidate should be able to render instant solutions to our cat and dog parents regarding their inquiries


Provide personalized recommendations to pet lovers' needs

Access customers' information through the system to handle product and service inquiries

Control a large volume of incoming calls

Handle and resolve customer complaints

Follow-up on customer inquiries

Provide pricing and delivery information

Managing out-of-stock orders

Pro-actively contacting customers regarding order status

Keep close track of conversations with customers to address their needs and wants

Work with cross-department on customer needs and product suggestions


Customer First Mentality

BSc or BA degree in Human Relations or other relevant areas; At least 1 year of working experience in customer support / service team

Proficient in English and Mandarin (spoken and written)

Strong communication and interpersonal skills

Passionate about delivering the best service to the customers; strong problem-solving skills and a witty sense of humor

Comfortable working in a fast-paced environment and handle challenging customer interactions via phone call, chat or email

What We Offer

Competitive compensation commensurate with experience

An opportunity to work with some of the best entrepreneurs in the world

Gain insights into all relevant aspects of a founding company, and the chance to build up an impactful, international network

A dynamic and highly motivated team with flat hierarchies

Great working atmosphere in a multi-nationality environment

Challenging and diversified tasks with direct responsibility

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