DHL Customer Solutions & Innovation (CSI)
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over.
We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-
tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.
We are looking for a Tender Manager who will support customer managers while focusing on project management and coordination of Customer proposals and information, to facilitate the successful acquisition and retention of business with CSI customers.
Key Accountabilities :
Proactively and timely manage the CSI Tender Management project pipeline through regular dialogue with the Customer Manager and the Salesforce ACE tool
Assess tender opportunities to be either of Single Business Unit or XBU type together with the Customer Managers
Ensure effective and global visibility to the pipeline and RFQ calendar incl. informing divisional tender teams about upcoming single BU tenders
Drive the formation of the core x-functional bid response team within the DHL global organization
Participate in project related meetings with Customer Teams to obtain detailed customer requirements as well as to provide information to manage projects
Drive pre-RFQ work together with the Customer Managers and the commercial teams of the BUs incl. data analysis, win plan, alternative solution identification, learning’s former tender reviews, etc.
Manage end-to-end XBU tender projects in order to provide in time, high-quality input to the tender response
Deliver strategic, customer-centered winning proposals ensuring that offers are developed based on the customer needs using the full range of DHL product and service offerings
Lead development of competitor assessments for bid opportunities, create strong win’ strategies
Support the divisional TRB processes to effectively position the opportunity for approval
Partner with the Customer Manager during the negotiation process e.g. by coordinating the provision of additional specifications of detailed solution documentation in close alignment with the BU teams
Conduct RFQ debrief upon customer award / non-award conclusion and share with BU / CSI management
Support handover of implementation to the BUs based on RFQ knowledge and former experience
Project governance for complex XBU implementation including risk assessment, and feedback into the bid response
Drive best practice sharing for tender management through regular reviews and alignment with Customer Managers, Tender Managers and Program Manager teams on a global level
Continuously remain up to-date on current DPDHL BU offerings
Skills & Qualifications
Bachelor's Degree / Tertiary Education in related discipline and 8-11 years’ experience in related field OR Master Degree and generally 5-
7 years’ experience in related field
Strong negotiation, business / proposal writing, presentation, stakeholder management and virtual team management skills
Experience in one or more DPDHL Business Units (3 or more years) or equivalent external experience
Pricing or RFQ / tender response (3 or more years)
Lead 5 or more 10 million + opportunities - Global Multi Product
International exposure and cultural sensitivity
Excellent business English, written and oral
Local language skills as required