SLA Contract Administrator, APAC
Harmonic, Inc.
Singapore, Singapore
4d ago

Investor Overview Professional Services CableOS Core CMTS Software Annual Meeting Service Level Agreements

We are seeking for a SLA Contract Administrator to join our team in SG.

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  • Harmonic is an innovative, reliable, technology company that cares about its customers. I would like to call it a family;
  • I get support from any level and feel respected as an employee. I’ve been with the company for over 7 years now, and I am continuing with joy!

    This role will be responsible for supporting the regional sales team in the achievement of bookings and revenue target as it pertains to the sales of Support Service Level Agreements (SLAs) for the Asia Pacific region.

    The role will require the research, development, presentation and negotiation of post sales support agreements with End Customers and Channel Partners.

  • It will also require installed base data management in SFDC; interface with Finance and Accounting for booking and revenue management;
  • support the regional account managers on new sales opportunities and support Customer inquiries in relation to their Harmonic installed base and renewal opportunities.

    Roles & Responsibilities

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    40G High-Density Universal Edge QAM Financial Information Quality Certifications Technologies Corporate Governance

    Roles & Responsibilities

    Frequently Asked Questions (FAQs) Technical Support Shareholder Information

    Operate Smarter

  • Prepare and submit SLA quotes using Apttus, SFDC and Excel for new and renewal sales opportunities.
  • Information Request

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  • Support Region with analysis, pricing, administration and other due-diligence associated to the sale and maintenance of SLAs.
  • Explore IP

  • Lead & Assist the negotiation with of price and terms & conditions with customers (direct and indirect) in APAC.
  • Explore the IP evolution for media workflows and learn how you can reap workflow efficiency, CAPEX, and OPEX benefits.

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  • Maximize contracts renewal rate and meet quoting metrics.
  • Ensure contract compliance with contract terms, Harmonic policies and SOX rules.
  • Support Order Management and Finance & Accounting in the booking of purchase orders.
  • Perform data validation in Corporate systems.
  • Manage regional Key Performance Indicators and present to Sales Leadership as required.
  • Skills & Qualifications

  • Minimum 5 years of Renewal Sales Experience.
  • Degree in Business Administration or equivalent.
  • Strong MS Excel skills
  • Will require working some shift that overlaps with European & USA business hours.
  • Experience in a US Multi-Nation Company is a plus.
  • Fluent in English, Mandarin, Japanese and Cantonese is a plus.
  • Ability to multi-task and adapt to environment and changes in priorities.
  • Ability to understand legal and financial concepts behind support contracts.
  • Ability to manipulate database, analyze information and formulate conclusions / plans.
  • Strong contracts negotiating abilities. Capable of defining pricing / quoting strategies.
  • Independent, self starter capable to identify issues and propose / execute solutions.
  • Great written and verbal communication.
  • Manage projects and drive contract execution to conclusion.
  • Organized and capable of maintaining clear and organized records of contracts.
  • Ability to manage contracts within SOX rules.
  • Strong understanding and experience in processes involving large scale contract renewals.
  • Ability to understand technical solutions.
  • Strong interpersonal and collaborative skills
  • ApplicationWe offer attractive remuneration package, 5-day work week, Group Life and Medical Insurance Program, and Employee Stock Purchase Plan.

    Interested parties, please email your application via HK.Jobs with a copy of your resume. Come & be part of our innovative team now! Harmonic is an Equal Opportunity Employer.

    Personal data collected will be treated in strict confidence and for recruitment purpose only.Requisition : 19-184Type : Full-Time#LI-CN1


    Requisition : 19-184 Type : Full-Time#LI-CN1

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