Within Garena, we are committed to bringing in the best digital entertainment platform to our users. Like us, you strive to understand our diverse range of users by challenging the status quo and developing innovative solutions to engage users.
As part of IT operations team in Garena, you will play a vital role in providing a secure and efficient IT environment for whole Garena staff.
You will manage IT assets, provide IT solutions, setup and maintain systems and network services. Besides, you will work closely with our security team and implement security policies to safeguard our IT and enhance our users’ experience.
Provide day-to-day support to ensure the smooth running of computers, network devices, printers as well as to support end users’ needs
Troubleshoot and resolve application issues, maintain and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
IT infrastructure and system monitoring and reports
Network device, telephone system, application server setup and maintenance
Team development : You are the ultimate, accountable party for ensuring a highly-functioning engineering team; whether you manage people or lead technical vision, you will be responsible for recruiting, training, and continually-improving high-performing engineers;
you will not only exemplify our cultural pillars but also be adept at imparting them on others
Drive technical vision and direction : You are ultimately accountable for the technical quality of your product / service;
you will determine how to use technology and engineering prowess to enhance the experience we deliver to our players
Other duties include performing first level troubleshooting and support on scheduled server backups
Diploma or Degree in Computer Sciences or Information Technology
Over 5 years of experience in supporting Microsoft Windows, OSX 10.10 and higher users; broad technical experience, including VoIP troubleshooting, networking (Juniper / Cisco), LAN / WAN, Active Directory, Google Administration, Adobe Suite, and Autodesk, HW / SW
Professional Qualification - Microsoft Certified / CCNA is a plus
Familiar with and good at managing documenting standard / applications operating procedures
Strong analytical and troubleshooting skills; ability to quickly identify problems and implement solutions with minimal downtime
Strong communication and people management skills