IT Consultant (Data Center)
Sony Electronics Asia Pacific Pte Ltd
6d ago
source : Monster

Responsibilities :

•Act as a primary representative between the business unit and Data center division for definition, negotiation, agreement, monitoring, reporting and review of service levels, KPIs and costing to ensure stable operation.

•Manage demands / requirements for providing services and build a good and positive relationship with all stakeholders

•Encourage change in the business unit organization to enjoy the benefits from the IT Services supplied and increase service satisfaction level.

•Produce and maintain Data Center Service Catalog and other SLM activities / Applications

•Draft , maintain and review Operational Level Agreements that support the delivery of the IT infrastructure Services

•Ensure that regular review and audit of the process, its techniques and methods are continuously improved

•Design / Manage to be model of service from the perspective of total optimization based on service portfolio.

•To be an enabler of shifting the IT support organization to a global and business-centric IT support organization by implementing the processes that are defined.

•Self-motivated with a passion for SLM and Business relationship management (BRM)


•Bachelor Degree in Computer Science / Business administration with 5 years of experience. Diploma holder with more than 7 years of experience may apply too.

•Technical IT knowledge : Dev ops / Agile, Cloud computing (AWS,AZURE etc.) and Application management

•Able to juggle multiple priorities within constantly changing application, technical and support requirements

•ITSM certification or experience is advantageous

•Had experience leading end to end project / program management

•Supervisory experience will be advantageous

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