Crédit Agricole CIB is the Corporate and Investment Banking arm of the Crédit Agricole Group, the world's n 13 bank measured by Tier One Capital (The Banker, July 2017)
Crédit Agricole CIB offers its clients a large range of products and services in capital markets, investment banking, structured finance and corporate banking.
The Corporate and Investment Bank is structured around six major divisions :
Client Coverage & International Network,
International Trade & Transaction Banking,
Global Investment Banking,
Fixed Income Markets,
Debt Optimisation and Distribution.
The Bank provides support to clients in large international markets through its network with a presence in major countries in Europe, America, Asia Pacific and the Middle East.
Main responsibilities :
Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
Perform IT helpdesk function by answering supports calls
Follow-up on user purchase and services subscription request
Internal video conference meeting setup and troubleshoot
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Degree in IT or Computer Science
Hands-on experience on servers, Citrix, PC, Server related hardware, Printer, Thin Clients etc
Good experience in MS OS and Office Suite
Good governance of processes
Ability to adapt to changes in shortest possible time. Flexibility to alternate or backfill around all sites and work within a shift pattern work rotation.
Excellent analytical, problem solving, interpersonal and communication skills both written and verbal.
Ability to work under pressure and multi-task
Technical skills required
Good knowledge of Lotus Notes
Good knowledge of windows troubleshooting
Proficient in identify issues efficiently and escalating to concerned teams
Active Directory account management
Basic networking concepts (TCP / IP, RDP, WiFi, VPN)
Perform and implement network security administration.
Maintain and support IT equipment such as servers, PCs, printers, IP Phones.
Perform capacity planning for servers, Pcs and other IT equipment.
Ability to observe control environment / risk management & compliance guidelines
Provide system support and perform, implement Security administration, Monitoring and Control.