Systems Engineer
CA CIB Singapour
Singapour
31d ago

Entity

Crédit Agricole CIB is the Corporate and Investment Banking arm of the Crédit Agricole Group, the world's n 13 bank measured by Tier One Capital (The Banker, July 2017)

Crédit Agricole CIB offers its clients a large range of products and services in capital markets, investment banking, structured finance and corporate banking.

The Corporate and Investment Bank is structured around six major divisions :

  • Client Coverage & International Network,
  • International Trade & Transaction Banking,
  • Global Investment Banking,
  • Fixed Income Markets,
  • Debt Optimisation and Distribution.
  • The Bank provides support to clients in large international markets through its network with a presence in major countries in Europe, America, Asia Pacific and the Middle East.

    Main responsibilities :

  • Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Perform IT helpdesk function by answering supports calls
  • Follow-up on user purchase and services subscription request
  • Internal video conference meeting setup and troubleshoot
  • Minimal education level

    Bachelor Degree / BSc Degree or equivalent

    Academic qualification / Speciality

    Degree in IT or Computer Science

    Experience

  • Hands-on experience on servers, Citrix, PC, Server related hardware, Printer, Thin Clients etc
  • Good experience in MS OS and Office Suite
  • Required skills

  • Good governance of processes
  • Ability to adapt to changes in shortest possible time. Flexibility to alternate or backfill around all sites and work within a shift pattern work rotation.
  • Excellent analytical, problem solving, interpersonal and communication skills both written and verbal.
  • Ability to work under pressure and multi-task
  • Technical skills required

  • Good knowledge of Lotus Notes
  • Good knowledge of windows troubleshooting
  • Proficient in identify issues efficiently and escalating to concerned teams
  • Active Directory account management
  • Basic networking concepts (TCP / IP, RDP, WiFi, VPN)
  • Perform and implement network security administration.
  • Maintain and support IT equipment such as servers, PCs, printers, IP Phones.
  • Perform capacity planning for servers, Pcs and other IT equipment.
  • Ability to observe control environment / risk management & compliance guidelines
  • Provide system support and perform, implement Security administration, Monitoring and Control.
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