SM20200630: Desktop Support Engineer (Remote)
ERP21 Pte Ltd
Singapore, Singapore, Singapore
1d ago

Job Overview :

To carry out desktop related level 1 troubleshooting including but not limited to Windows OS, Hardware & Office Applications, perform software / hardware installation, staging of desktop, assist in project managing & performing various desktop projects including but not limited to PC Refresh and In-Place Upgrade, assist in maintain Desktop Technical Documentations

Responsibilities :

  • Troubleshoot & Resolve Desktop Based Incidents within Service Level Agreement
  • Fulfill Desktop Related Service Requests including but not limited to :
  • staging & deployment, software installation within Pre-defined Turnaround Time
  • PC Refresh, In-Place Upgrade, Security Patching
  • Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management
  • Liaise with support vendors for maintenance, support or issues resolution
  • Support Windows OS, office software, and other Desktop Related Software & Hardware
  • Assist with tracking Incident Trending, workarounds & preventative measures
  • Perform to the given Key Performance Indicators
  • To maintain the Desktop Technical Documents
  • Review Desktop System Logs, SCCM Logs & Desktop Firewall Logs based on business requirements
  • Ensuring all Security Level Settings are implemented on all Desktop Systems
  • Assist in evaluating and reviewing new technology, requirements etc.
  • Ensuring all work regarding are well documented
  • Requirements :

  • Minimum 1 year of EUCD (End-User Computing Device) Support, ICT End User Computing or Service Desk Agent experience
  • Ability to perform the daily EUCD Support operations with minimum supervision
  • Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices
  • Possess knowledge in IT networking and LAN to troubleshoot computer problems
  • Possess at least one (1) of the following certification :
  • Microsoft Certified Solution Associate (MCSA) Win7 / Win8 or equivalent;
  • Microsoft Certified Technology Specialist (MCTS) in Windows Client or equivalent; or
  • CompTIA A+ 220-801 / 220-802, CompTIA PDI+ or equivalent
  • Able to work Standby, OT, Shift, weekends & Public Holidays when needed
  • Light to medium Travelling between Customers Locations is expected
  • Physically fit as moving of Equipment is expected
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