Technical Support Engineer I
Amazon
Singapore , SG
10h ago

About OpsTech IT

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of customers worldwide, every day.

OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

We don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

About The Role

As an IT Support Engineer II, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software.

You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Responsibilities include, but are not limited to

  • Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
  • Ensure infrastructure networking and computing systems remain available during production hours.
  • Interact with Operation’s leadership and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
  • Manage local technical projects.
  • Maintain or create policies, procedures, and processes.
  • Identify root-causes of operational issues and process inefficiencies.
  • Mentoring of junior team member
  • Manage multiple customer requests simultaneously.
  • Allocation and maintenance of IT equipment throughout all Amazon Fulfillment Center sites in Singapore. This includes asset management and repair process (RMA).
  • Assist in troubleshooting of all IT end user equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices
  • Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.
  • BASIC QUALIFICATIONS

  • Bachelor’s degree in Computer science or IT related field.
  • Minimum 5 years of experience in one or more of the following : Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • Minimum 5 years of experience of troubleshooting in a multi-user high availability environment
  • Minimum 5 years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP / IP
  • Minimum 5 years of experience in PC repair, troubleshooting, deployment, and liquidation
  • Minimum 5 years IT experience with client, server, and network service delivery
  • Advanced Troubleshooting skills in a multi-user high pressure environment
  • Willingness to work flexible shifts and other scheduled timing according to work requirement if need be (ie. including nights, weekends, and holidays)
  • Authorization to work in the Singapore without sponsorship
  • PREFERRED QUALIFICATIONS

  • Microsoft MCSE, MCITP Systems Administrator (Active Directory)
  • Cisco CCNA certification
  • Advanced Linux systems administration skills
  • Data center infrastructure and facilities experience
  • Ability to explain complex IT concepts in simple terms
  • Ability to manage high priority projects
  • Excellent written and verbal communication skills
  • Strong troubleshooting skills of very complex systems
  • Ability to explain complex IT concepts in simple terms
  • Ability to manage high priority projects
  • Proven ability to work successfully with limited supervision
  • Ability to travel up to 25%
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