Senior Data Center Field Engineer
6d ago

Job Summary :

Manages personnel and materials, and uses expertise to recommend system level enhancements and new policies and procedures.


  • Provides guidance and subject matter expertise to support large-scale installations
  • Queue Management

  • Understands approval process and determine timelines for orders that have been expedited or require negotiation
  • Determines when to approve custom orders and amends for labor hours and material costs, if required
  • Manages all incoming requests and work assignments to support customer orders
  • Testing / Troubleshooting

  • Utilizes advanced troubleshooting ability to lead fault resolution
  • Cross Connects

  • Identifies cost savings opportunities and communicates to IBX management
  • Proposes and implements use of advanced technology (e.g. testing equipment, fusion splicing, etc.)
  • Documentation / Reporting

  • Provides weekly activity reports and metrics as required
  • Projects

  • Develops job plans for large installation projects using tools such as MS Project / Visio / Excel; control critical path by managing personnel and materials
  • Training

  • Ensures staff fully trained on current functional operational procedures, Oracle operational procedures, and safety; ensures full compliance with QA program
  • Customer Management

  • Manages customer requirements / issues, especially in sensitive situations
  • Attends internal coordination, progress meetings or conference calls; provides updates as needed to customer
  • Qualifications

  • 5+ years’ experience
  • High School Diploma
  • BERT and SONET test equipment
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