Aon is currently recruiting a Client Services Suupport to join our team in Singapore.
Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions.
Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
At Aon, you’ll be part of a team which will support and inspire you and provide the opportunities and resources to develop your skills.
It’s an environment which encourages you to achieve your best - together we’ll empower results.
The Client Services Support team in Aon Reinsurance Solutions, are responsible for providing assistance to clients and reinsurers, whilst continuously striving to surpass service level agreements.
They proactively interact with Aon’s reinsurance team and shared services, as well as act as a liaison between internal and external stakeholders.
Responsibilities : Claims Support
Communication and management of the clients' expectations
Build client relationships in tandem with Account Executives / Client Directors
Support carrier meetings for specific claims
Identify and report on contract drafting problems, and propose solutions where required
Support claims data analysis and reporting
Quality control of claims information
Interact with clients on technical matters
Issue of claim / cash call in accordance within established timeframes
Supports Claims Negotiation and Settlement of Claims. Seeks support internally for more complex cases.
Verify contract terms and accounting structure
Provide reporting to the line manager after each renewal
Identify and collate erroneous / missing information
Process premium and accounts within established timeframes, including periodic reports, term adjustments, sliding scale commissions, profit commissions, and retrospective premium adjustments for client’s approval in accordance with contract terms
Finalize contracts, schedule revenue, and transmit applicable premium documents within established timeframes
Issue processing instructions to the outsource partners, as required
Engage actively with credit control colleagues for the efficient collection of balances
Lead or assist line manager in project planning, including all other duties as required by the management.
Degree in Business Administration, Finance, Accounting, Economics or related fields preferred
Internship / early careers experience in (re)insurance or accounting / finance preferred, or a keen interest in developing a career within the (re)insurance market
Confident communicator with excellent presenting skills
Good multi-tasker, and takes initiative
Achievement / results focused
Attention to detail, able to organize and analyze large volume of data
Comfortable to work in a diverse range of cultures and backgrounds
Proficiency in MS Office including Word, Excel and PowerPoint
Korean language skills, preferred but not essential