Command Center Analyst for Bank (Ref: JT)
1d ago
source : GrabJobs

Job Duties & responsibilities

  • Be part of a Command Centre team in a bank to handle Incident and Problem Management
  • Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process.
  • Manage and coordinate recovery actions and plans for major incidents to resolution.
  • Provide timely and informative updates to management, stakeholders and users until incident closure.
  • Ensure the appropriate level of technical or functional support team is actively engaged.
  • Chair major incident technical bridge call and provide direction if further escalation is required.
  • Ensure that accurate timelines of recovery plans and activities on major incidents are documented.
  • Participate in post incident root cause analysis (RCA) as required and follow up on improvement plans.
  • Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure.
  • Provide monthly incidents trend updates to stakeholders, users and management.
  • Be able to manage incidents on a 24X7 on-call rotational basis
  • Excellent Team player
  • Required Experience

  • At least 3 years’ experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution.
  • Knowledge of Trading, Risk, Treasury & Markets applications will be an added advantage.
  • Experience with event monitoring, incident or problem management tools.
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