Associate Engineer (Field Ops) (Ref 23632)
4d ago
source : GrabJobs


Installation responsibilities

  • Support engineering team to deploy customer IT projects as well as backend infrastructures.
  • Hands on field installation and repair works including network equipment, servers, patch cables, etc under instruction from the team lead.
  • Coordinates and control field vendor works with regards to and not limited to cable plant, cross connect and its accessories.
  • Responsible to create and updates technical documentation under the instruction from the team lead.
  • Operations responsibilities

  • Identify underlying problem and sorting through the possible available. The candidate will be trained to diagnose and resolve common problems.
  • Escalate unresolved issues and work with team lead to support the escalated works.
  • Appropriate follow up and frequent updates to stakeholders
  • Participate in 24*7 Operation standby roster
  • Requirements

  • Minimum IT or Engineering certification.
  • Minimum 1 - 3 years of relevant working experience.
  • IT installation and maintenance support experience
  • Basic knowledge in networking, i.e. TCP / IP, IPv4, ping and traceroute.
  • Basic Knowledge in OS (MS OS, Linux), middleware, virtualization (Network, server, storage)
  • Microsoft Office (Outlook, Work and Excel)
  • Good problem-solving skills
  • Strong team player skills
  • Knowledge of Data center operation would be an added plus
  • Experience in handling hand-held devices such as Viavi, Fluke and / or Exfo would be advantageous
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