Citco is a privately owned organisation providing specialised services to Private Equity and Real Estate firms, hedge funds, international financial institutions and high-
net worth individuals. We are the leading administrator in the alternative funds space worldwide (with over US$900 billion of assets under administration) and one of the largest corporate fiduciary and administrative services companies.
We have over 75 years’ experience in providing administration services to a diverse group of organisations, including those in the Real Assets and Private Equity sectors.
we set-up and (co)manage holdings, administer corporate activities, and maintain the good legal standing of their companies.
About the Role :
As a Relationship Manager ( RM ), you will be responsible for proactively managing a portfolio of clients. The RM is expected to understand the needs of the client and create plans to meet them in order to nurture long-
term client relationships. The RM is responsible for client profitability, satisfaction, retention, enhanced revenue generation through cross-
selling and ensuring optimum execution of Citco’s services.
Main Job Functions / Responsibilities
Establish relationship with C-suite contacts. Understand their background and track record. Identify decision makers and influencers.
Build personal relationships.
Understand the level of infrastructure the client has invested in. Know their other service providers, vendors and understand their current pain points.
Fund Structure & Strategy
Understand the fund structure and related entities. Understand investment strategy and short and long term business vision.
Sales / Client Integration
New Sales Existing Clients
Identify opportunities to expand existing relationship by upselling additional CITCO products / services.
Assist in the coordination of new client integrations & existing client launches.
Ensure client is familiar with CITCO systems, processes, output.
Client Service Level Management
Service Level Agreement
Negotiate SLA’s with the client in line with the service proposal in coordination with the relevant Operations Team.
High level post review of NAV package to ensure familiarity with the client account.
Agree format of formal communication strategy with client (quarterly meetings, monthly calls etc). The RM will be responsible for executing the communication strategy.
Represent client internally and manage internal communication with business lines, operational teams, support teams etc
SLA Metric Management
Monitor & manage SLA metric and deliverables. Update SLA’s as new service requirements are agreed. Identify scope drift and its impact on forecasted revenues / profitability.
Prepare KPI’s for internal and external distribution (Heat chartes and RM packs for clients)
On-going analysis of FTE requirements and conduct investigations into abnormal activity via deep dive operational reviews.
Review profitability of client accounts and address negative trends.
Monitor client KRI’s & conduct periodic reviews.
Review incidents and implement mitigating action plans. Communicate and resolve incidents with clients.
Prepare local and global presentations / reports as required on client relationships
Prepare / review IDD requests & attend IDD’s calls
Conduct & organize IM operational DD’s and coordinate with internal Ops teams
About You :
Bachelor Degree in Accounting, Finance, Business related area and / or studying for a professional accounting qualification (ie.
CA, CPA or ACCA equivalent)
Minimum of 8-10 years’ experience in the financial services sector and / or hedge fund industry .
Excellent analytical, problem solving skills with high degree of attention to details
Strong interpersonal, communication and presentation skills.
Ability to multi-task and effectively manage time.
Ability to work under pressure in a high demand environment
Strong business acumen.
Good client / business relationship management
Strong client relationship management skills with proven ability to provide high quality service and manage difficult relationships.
Proficient with Microsoft Applications (Excel, Word, Powerpoint etc).
Ability to travel on business trips to meet clients
What We Offer :
A challenging and rewarding role in an award-winning global business.
Opportunities for personal and professional career development.
Great working environment, competitive salary and benefits, and opportunities for educational support.
Be part of an industry leading global team, renowned for excellence.