SAP Hybris Analyst (E-Commerce Technical Support) - JYK
3d ago
source : GrabJobs

Business include IT Outsourcing Services and Solution Services Environment.

Providing Business Solutions (Enterprise Applications, Enterprise Mobility and Enterprise Analytics) and IT Outsourcing & Infrastructure Services.


  • Regional 1st line t
  • echnical support for the corporate ecommerce platform (SAP Hybris Commerce)

    integrated with multiple external and internal systems (Payment Gateways, ERP, 3PLs, etc)

  • Coordinate and collaborate with all ecommerce-related stakeholders in regards to systemrelated requests and troubleshoot any user / system-related issues and queries
  • Provide technical consultancy and workaround solutions
  • Engage with HQ development team to resolve issues and implementation requests
  • Keep stakeholders informed and aware of the progress of all requests / issues and set clear understanding about the possible business risks
  • Ensure the SLAs of all incidents' priorities and resolutions are met
  • Understand, share HQ guidelines (design, system, policies) and provide the necessary proper compliant guidance, materials and techniques
  • Enhance the service quality by continually improving the knowledge base, skillsets and new process proposals

  • Degree in computer science, information systems or related field
  • Candidate should have 1-8 years of working knowledge / experience in ecommerce and related platforms
  • Hands-on experience with SAP Hybris ecommerce solution either in development or in operation Experience in JIRA ticketing system is an advantage
  • Experienced with system integration, especially on Hybris ERP / Payment gateway
  • Having SAP ERP experience is a big plus Good interpersonal and communication skills is required to be able to liaise and co-work with various teams
  • Interested candidates who wish to apply for the advertised position, please click on Apply Now . Alternatively, you may email us an updated copy of your resume ( Attn : JYK )

    We regret that only shortlisted candidates will be notified.

    Email Address :

    EA Licence No : 08C2893

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