Assistant Manager/ Manager, Applications (Work Pass Division) – 1 year contract
Ministry of Manpower
Singapore, SG
6d ago
source : Government of Singapore

Categories : Customer Service, Enforcement

The job holder is responsible for managing the daily operations of the Applications Section to ensure that its service standards and KPIs are achieved, its processes are streamlined and IT projects / new system developments are delivered in a timely manner to support MOM's Work Pass Framework.

Responsibilities

  • To oversee and manage a team of officers in their daily operations to ensure that all work pass applications are captured into the system effectively and efficiently for further processing :
  • Review SOP and guidelines
  • Advise on exceptional scenarios
  • Handle all HR matters for the team officers
  • To handle enquiries escalated by MOMCC and other MOM sections / departments
  • To perform data-mining and analysis for process reviews, and adopt new technologies to enhance workflows
  • To participate or lead projects to make system and operational process changes to meet policy objectives, increase operational efficiency or improve customer service :
  • Review functional specifications
  • Conduct User Acceptance Tests
  • Handle implementation activities like training and communications
  • To handle ad-hoc duties assigned by supervisors
  • Requirements

  • Good communication (written and spoken) skills
  • Good customer service skills and ability to handle difficult customers
  • Possess analytical, creative thinking and problem-solving skills
  • Able to work independently and adapt to complex changes
  • Able to handle multiple portfolios such as performing ops work, process reviews, managing projects and implementing SRs
  • Competent in Microsoft Words, Excel with some experience in Basic Computer Programming (e.g. Write Macros)
  • Preferably with past supervisory experience and prior experience in operational work and / or participating in system enhancement projects
  • Apply
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