Boutique Director
Cartier
Singapore, SG
3d ago

MAIN PURPOSE

As an Ambassador of the Maison, he / she is responsible of the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

KEY RESPONSIBILITIES

Team Management & People Development

Recruits boutique staff and ensures an efficient integration

  • Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their group and individual implication
  • Sets individual objectives, evaluates the individual performance, identifies potentials within the team and defines IDP accordingly
  • Supervises on a day-to-day basis the After Sales team
  • Boutique Performance & Sales achievement

  • Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
  • Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary
  • Optimizes boutique performance and profitability
  • Monitors boutique KPIs
  • Boutique Operations & Administration

  • Is responsible for the respect of all brand and Maison policies, procedures and guidelines
  • Supervises the boutique back office and administration
  • Oversees the boutique maintenance
  • Client Relationship & Portfolio Development

  • Is the warrant of a unique and high professional client service within the boutique
  • Leads the implementation and monitoring of the ROI for client relationship programs and actions
  • Acts as an Ambassador of the Maison and builds direct contact with VIPs
  • COMPETENCIES

  • 5-10 years experience in retail management
  • Strong managerial skills, people and results oriented, service focused, analytical skills
  • Sales and product knowledge
  • Local language, fluent in English, 3rd language is a +
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