Real passion for Operations with relevant experience in Order Management / Customer Service / Logistics Services roles.
Self driven, but a collaborator with the ability to build and strengthen relationships.
Working knowledge of transactional systems and processes. SAP background preferred.
Demonstrate strong attention to detail and ability to shine under compressed timelines.
Adaptable, flexible and open minded to work in a dynamic, fast paced environment that undergoes constant change.
Deep understanding of customs and / or regulations within Asian countries.
Familiarity with Project Management methodologies and frameworks
Expertise on productivity tools such as Excel is an added advantage.
Positive energy, takes initiative with a thirst for personal growth
Independently process orders / RMA and handle order exceptions (block management, NPI conversions, cancellation, credit / debit notes) according to SOP within set SLAs and SOX requirements.
Manage inbound inquires and provide active close loop communication. Understand and ensure Key Performance Indicators and order fulfilment goals are met on a consistent basis.
Participate in order fulfilment initiatives / UAT aimed at improving processes and tools and / or systems. Root cause and work with DRIs on order fulfilment exceptions.
Support New Product Introduction (NPI) execution activities as / when required.
Education & Experience
Bachelor’s Degree Preferred