Regional Operations Director South Asia, Facilities Management
Jones Lang LaSalle, IP, Inc
Singapore
11h ago

Regional Operations Director South Asia, Facilities Management

Integrated Facilities Management - Singapore - APAC

What this job involves

As the Regional Operations Director, South Asia, you will be accountable for delivery and ongoing management of contracted services to DFAT’s South East Asia Portfolio, as defined in the Assigned Sites table in this document, including the following :

  • Facilities and Property Management, including shared support services;
  • Financial Management and Reporting;
  • Additional Services (as and when required by DFAT);
  • Oversight of any Out of Scope Services provided to DFAT by JLL.
  • The position may be based in Singapore, Jakarta, Kuala Lumpur or Bangkok, and be the key point of contact for all Regional operations issues for DFAT’s Estate Management Team, Post senior stakeholders and JLL senior management.

    You will have overall responsibility for ensuring the JLL Regional Operations Team, under the direction of Sr. Facilities Managers, is adequately resourced, trained and supported to deliver the full scope of contracted services.

    The position will require proactive and regular management of Sr. Facilities Managers and engagement with Overseas Property Office (OPO), Post Key Personnel and stakeholders as well as the broader JLL Team to ensure consistency, quality and compliance in delivery of services at all times.

    Provide proactive and regular oversight and engagement to ensure :

  • All Posts receive personalised senior management attention and a regular review of Client satisfaction with service delivery;
  • Facilities and Property Management services are delivered in accordance with the contract and to minimise impact to Post operations and diplomatic visitations and events;
  • All contract compliance requirements, especially safety and security, are consistently achieved;
  • Expenditure is in accordance with budgets and forecasts for operational delivery and capital works;
  • Works and services performance achieve or exceed contracted KPI’s and SLAs.
  • Client / Stakeholder Management
  • In conjunction with Sr. Facilities Managers, implement a schedule of Post visits, key stakeholder meetings and a Regional engagement strategy to monitor the health of the relationship;
  • Build and develop effective client / stakeholder relationships across multiple levels of the Client organisation;
  • Be the escalation point for any issues that cannot be resolved at a Post or Hub level;
  • Actively promote Regional forums to ensure the Operations Team is abreast of innovations / best practices and these are applied consistently across the portfolio.
  • Actively participate in Global forums to ensure a consistent approach to operations, sharing and leveraging global best practices and innovation.
  • Compliance & Risk Management
  • Ensure JLL Operational Risk Management (ORM) programs, disaster recovery and business continuity plans, escalation procedures and incident reporting policies are adhered to and, through the Sr.
  • Facilities Managers, procedures are implemented and maintained;
  • In conjunction with the Global Operations Director and Global Engineering and Compliance Manager, ensure a robust quality and compliance program is implemented for your Region and be accountable for achieving and certifying compliance across your portfolio.
  • People Management
  • Attract and retain quality talent to build a high performing team focused on quality results and compliance. Manage performance and accountability of direct reports and support performance management of the broader team by providing guidance and ensuring accountability;
  • Create an environment of trust that promotes teamwork, co-operation and high performance through recognising and rewarding excellence;
  • Enable training / development and act as a mentor to team members;
  • Ensure team compliance with JLL’s business conduct guidelines, procedures and strategies;
  • Advance the firm’s diversity and inclusion priorities by focusing on talent attraction and retention, succession, rotation and promotion.
  • Supply Chain Management
  • Together with JLL’s supply chain team, oversee implementation of Regional supply strategies and procurement plans;
  • Oversee management of contracts to ensure they are professionally delivered and demonstrate value for money;
  • Ensure Sr. Facilities Managers are monitoring expiry of contracts and delivering a rolling procurement strategy to address services / products for their respective Hub / Countries in the most effective and efficient manner;
  • Ensure procurement in accordance with Commonwealth Procurement Guidelines as well as JLL’s best practice.
  • Finance Management
  • Together with JLL’s Finance Team, manage the development of annual budgets and quarterly forecasts to ensure alignment with contract deliverables and Client priorities;
  • Monitor actuals vs budget throughout the year, addressing budget variances with Sr. Facilities Managers and ensuring that each Hub’s / Country’s financial operations are meeting or exceeding targets and control requirements;
  • Ensure all financial management processes to maintain SOX accreditation are followed at all times;
  • Manage and monitor all cost reduction programs included as per the contract.
  • Health & Safety Management
  • Taking reasonable care to protect your own health and safety and that of the JLL Facilities Team Regionally, all Post personnel and visitors and provide ongoing management support to comply with the requirements of the health and safety guidelines, policies and rules;
  • Ensure all Facilities Teams are trained in OH&S legislative requirements and fully understand their duty of care responsibilities;
  • Implement JLL’s commitment to zero harm to any staff, contractor or visitor by actively managing a zero tolerance to unsafe work practices culture with Sr. Facilities Managers.
  • Sound like you? To apply you need to be :

  • An excellent communicator with strong presence, high level presentation skills, strong verbal and written communication.
  • Have an ability to effectively communicate with people at all levels;
  • Have a Passion for quality an eye for detail to ensure service delivery excellence and compliance;
  • Be self-motivated, innovative, forward thinking and creative with the highest ethical standards;
  • Have an ability to set work goals and influence others to achieve results remotely;
  • Possess the ability to work across multiple, matrix reporting environments and prioritise activities accordingly;
  • Be flexible and able to adapt to rapidly changing situations;
  • Have a proven ability to initiate and follow through with improvement initiatives;
  • Be open to new ideas and willing to challenge status quo.
  • What this job involves

    As the Regional Operations Director, South Asia, you will be accountable for delivery and ongoing management of contracted services to DFAT’s South East Asia Portfolio, as defined in the Assigned Sites table in this document, including the following :

  • Facilities and Property Management, including shared support services;
  • Financial Management and Reporting;
  • Additional Services (as and when required by DFAT);
  • Oversight of any Out of Scope Services provided to DFAT by JLL.
  • The position may be based in Singapore, Jakarta, Kuala Lumpur or Bangkok, and be the key point of contact for all Regional operations issues for DFAT’s Estate Management Team, Post senior stakeholders and JLL senior management.

    You will have overall responsibility for ensuring the JLL Regional Operations Team, under the direction of Sr. Facilities Managers, is adequately resourced, trained and supported to deliver the full scope of contracted services.

    The position will require proactive and regular management of Sr. Facilities Managers and engagement with Overseas Property Office (OPO), Post Key Personnel and stakeholders as well as the broader JLL Team to ensure consistency, quality and compliance in delivery of services at all times.

    Provide proactive and regular oversight and engagement to ensure :

  • All Posts receive personalised senior management attention and a regular review of Client satisfaction with service delivery;
  • Facilities and Property Management services are delivered in accordance with the contract and to minimise impact to Post operations and diplomatic visitations and events;
  • All contract compliance requirements, especially safety and security, are consistently achieved;
  • Expenditure is in accordance with budgets and forecasts for operational delivery and capital works;
  • Works and services performance achieve or exceed contracted KPI’s and SLAs.
  • Client / Stakeholder Management
  • In conjunction with Sr. Facilities Managers, implement a schedule of Post visits, key stakeholder meetings and a Regional engagement strategy to monitor the health of the relationship;
  • Build and develop effective client / stakeholder relationships across multiple levels of the Client organisation;
  • Be the escalation point for any issues that cannot be resolved at a Post or Hub level;
  • Actively promote Regional forums to ensure the Operations Team is abreast of innovations / best practices and these are applied consistently across the portfolio.
  • Actively participate in Global forums to ensure a consistent approach to operations, sharing and leveraging global best practices and innovation.
  • Compliance & Risk Management
  • Ensure JLL Operational Risk Management (ORM) programs, disaster recovery and business continuity plans, escalation procedures and incident reporting policies are adhered to and, through the Sr.
  • Facilities Managers, procedures are implemented and maintained;
  • In conjunction with the Global Operations Director and Global Engineering and Compliance Manager, ensure a robust quality and compliance program is implemented for your Region and be accountable for achieving and certifying compliance across your portfolio.
  • People Management
  • Attract and retain quality talent to build a high performing team focused on quality results and compliance. Manage performance and accountability of direct reports and support performance management of the broader team by providing guidance and ensuring accountability;
  • Create an environment of trust that promotes teamwork, co-operation and high performance through recognising and rewarding excellence;
  • Enable training / development and act as a mentor to team members;
  • Ensure team compliance with JLL’s business conduct guidelines, procedures and strategies;
  • Advance the firm’s diversity and inclusion priorities by focusing on talent attraction and retention, succession, rotation and promotion.
  • Supply Chain Management
  • Together with JLL’s supply chain team, oversee implementation of Regional supply strategies and procurement plans;
  • Oversee management of contracts to ensure they are professionally delivered and demonstrate value for money;
  • Ensure Sr. Facilities Managers are monitoring expiry of contracts and delivering a rolling procurement strategy to address services / products for their respective Hub / Countries in the most effective and efficient manner;
  • Ensure procurement in accordance with Commonwealth Procurement Guidelines as well as JLL’s best practice.
  • Finance Management
  • Together with JLL’s Finance Team, manage the development of annual budgets and quarterly forecasts to ensure alignment with contract deliverables and Client priorities;
  • Monitor actuals vs budget throughout the year, addressing budget variances with Sr. Facilities Managers and ensuring that each Hub’s / Country’s financial operations are meeting or exceeding targets and control requirements;
  • Ensure all financial management processes to maintain SOX accreditation are followed at all times;
  • Manage and monitor all cost reduction programs included as per the contract.
  • Health & Safety Management
  • Taking reasonable care to protect your own health and safety and that of the JLL Facilities Team Regionally, all Post personnel and visitors and provide ongoing management support to comply with the requirements of the health and safety guidelines, policies and rules;
  • Ensure all Facilities Teams are trained in OH&S legislative requirements and fully understand their duty of care responsibilities;
  • Implement JLL’s commitment to zero harm to any staff, contractor or visitor by actively managing a zero tolerance to unsafe work practices culture with Sr. Facilities Managers.
  • Sound like you? To apply you need to be :

  • An excellent communicator with strong presence, high level presentation skills, strong verbal and written communication.
  • Have an ability to effectively communicate with people at all levels;
  • Have a Passion for quality an eye for detail to ensure service delivery excellence and compliance;
  • Be self-motivated, innovative, forward thinking and creative with the highest ethical standards;
  • Have an ability to set work goals and influence others to achieve results remotely;
  • Possess the ability to work across multiple, matrix reporting environments and prioritise activities accordingly;
  • Be flexible and able to adapt to rapidly changing situations;
  • Have a proven ability to initiate and follow through with improvement initiatives;
  • Be open to new ideas and willing to challenge status quo.
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