Coach is a leading
design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.
Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.
All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
You demonstrate ownership for the store by maximizing store productivity and profitability. You develop plans to achieve sales and productivity goals, and work closely with the Retail Director to evaluate market information and create strategies that can impact store results.
You lead by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed Coach Service expectations
Takes ownership and accountability for store productivity and sales plans forecast
Creates a high energy, sales and service focused environment
Oversees the Coach Service environment within the store by offering constant feedback on service behaviors
Manages relationships key stakeholders for smooth execution to achieve sales
Consistently manages physical store environment to ensure that visual merchandising and store maintenance standards are met
Identifies underperforming store staff and takes focused action to manage development or counseling
Recognizes and values individual performance and communicates appropriately
Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results
Minimum 1 to 3 years Store Manager experience in retail or service industry
Experience working in a fast paced retail environment.
Ability to inspires team to meet and exceed performance standards
Proficient in Microsoft Excel, Word, and Outlook
Excellent client service and communication skills
Fluent in Mandarin; ability to converse with Mandarin speaking clients
Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
Strong customer focus, good relationship with maintenance vendors / contractors.