Roles and responsibilities :
Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
In charge of notification process for incidents and problem management.
Triage incident priority and initiate situation management - open / coordinate bridge call and follow proper incident escalation procedure in the event of priority P1 incidents.
You are passionate about working with customers and assisting them. You have proven customer service skills
Excellent communication and reporting skills with strong attention to detail.
Use quantitative methods to derive actionable insights and outcomes from data in addition to tracking, reporting (Weekly / Monthly)
Manage auditor relationship, including facilitating meetings and discussions of findings, and presentation of draft and final management communication