Service Management Lead
10h ago
source : GrabJobs

Roles and responsibilities :

Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.

  • Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
  • In charge of notification process for incidents and problem management.
  • Triage incident priority and initiate situation management - open / coordinate bridge call and follow proper incident escalation procedure in the event of priority P1 incidents.
  • You are passionate about working with customers and assisting them. You have proven customer service skills
  • Excellent communication and reporting skills with strong attention to detail.
  • Use quantitative methods to derive actionable insights and outcomes from data in addition to tracking, reporting (Weekly / Monthly)
  • Manage auditor relationship, including facilitating meetings and discussions of findings, and presentation of draft and final management communication
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