Senior Associate - Employee Insights
Willis Towers Watson
Singapore, SG
1d ago

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

With roots dating to 1828, Willis Towers Watson has 45,000 employees in more than 140 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

The Segment and Business

Talent & Rewards (T&R) business segment : At Willis Towers Watson, we help our clients align their talent and rewards strategy with their business strategy to achieve long-term success.

We rely on data, analytics and experience to pinpoint the talent and workforce needs that are vital to their overall performance.

We develop strategies and design and implement programmes that address these needs, drive higher performance and ensure the right return on their investment in people.

Backed by industry-leading technology, global workforce data, research and insights, we can help our clients quickly transform ideas into action.

The Talent Line of Business empowers clients to solve their most complex challenges through a combination of advisory, data and technology.

We help transform organisations by translating the business strategy into organization design, strategic workforce plans, talent strategy, talent programs & processes and a compelling employee experience.

In the Employee Insights (EI) Practice, part of the Talent Line of Business, we work with clients to develop and implement solutions to deliver a High Performing Employee Experience.

Our evidence-backed and technology-driven tools empower our clients with the insights they need to build a future-fit employee experience.

Our Consultants apply leading-edge frameworks, unparalleled benchmarking, solution capabilities and technology to create strategic HR roadmaps and deliver measurable outcomes for our clients.

The Role

This is a senior role in our Employee Insights practice. The role holder will take a key position in leading client assignments and will contribute to managing and expanding client relationships, winning new clients, executing go-to-market strategies and collaborating with other teams in adjacent areas.

You will have immediate exposure to interesting client assignments which will draw on your imagination and creativity as well as your ability to analyse information, draw conclusions and engage with client teams across levels.

You will engage with senior HR and business leaders, design bespoke surveys / diagnostics, analyse data and derive rich insights about clients’ workforce, culture, HR practices etc.

You will develop recommendations and roadmaps for clients and present them to senior stakeholders, generating buy-in and commitment to change.

You will also enable change by facilitating solutions workshops with leaders, mangers and HR. The diversity of clients, markets, talent and ideas will enrich your career and motivate you every day.

Performance Expectations :


  • Develop a deep understanding of client’s business strategy and HR strategy. Identify the most relevant / appropriate WTW tool and / or solutions, based on client requirements and adapt to reflect unique nuances.
  • Lead client projects across multiple industries, including large and complex assignments
  • Lead a team of project consultants and analysts, taking responsibility for overall project success
  • Assess human resource, business processes and culture to make recommendations for improvement
  • Demonstrate natural ease and effectiveness when dealing with clients / colleagues at all levels
  • Implement go-to-market strategies, sales campaigns and commercialization strategies for new solutions and intellectual capital
  • Maintain and expand existing client relationships
  • Contribute to research and thought leadership by authoring content and presenting at client events
  • Excellence

  • Develop technical knowledge and skills in a range of HR functional areas
  • Exceed client expectations consistently
  • Internal market : (a) fosters relationships with WTW stakeholders, (b) coordinates on go-to-market plans with other sales leaders, (c) actively participates in sales planning / go-to-market meetings, (d) builds WTW’s network by educating and collaborating with other parts of the business.
  • External market : (a) coordinates and helps lead local market events, (b) plays a key role on sales pursuits in the market;
  • c) is a thought leader and promotes content in traditional and digital media.


  • Contribute to Practice and Line of Business revenue goals
  • Contribute to sales and marketing efforts through client outreach, proposal development and conceptualising solutions to client problems
  • People

  • Provide feedback and coaching to colleagues on client project teams
  • May need to manage direct reports
  • Build relationships internally and collaborate effectively on cross-functional teams
  • Model and promote a positive and professional work environment in everyday behaviour.
  • The Requirements

  • Degree or above in business, management, human resources, finance, statistics, social sciences or any other relevant field
  • Proven experience in HR, OD and Talent Management; consulting experience is an advantage
  • Intellectual curiosity and ability to deal with ambiguity, learn rapidly and be responsive to evolving needs of our clients
  • Ability to conceptualize solutions, see the big picture and get into the details when needed
  • Comfort in working with data and translating data into actionable recommendations
  • Be comfortable presenting to a large audience, as well as senior leaders of client organisations
  • Solid project management skills
  • Demonstrated ability to build relationships and networks
  • Able to effectively organise and prioritise multiple projects while working to defined deadlines
  • Apply
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