Sales and Customer Service Executive
DJtele Pte Ltd
Macpherson, Potong Pasir, sg
5d ago
source : Ecadoo

Job Scope In charge of all customer service and enquiry call with follow up actionGood attitude towards all customer servicingManaging and monitoring orders from all sales channelCommunicate and answering all product related information e g warranty terms of sales product malfunction etc Be able to give solutions when necessaryHandle enquiries feedback with appropriate solutions and provide alternatives within time limitsProviding accurate and valid product information on enquiriesAnswering all customer s feedback from all communication mediaResolving customer s problem and provide explain clarify all information with all option to assist the customer in solving the problemAssist customers need to achieve service satisfactionThe team effort with all department to accomplish problem solvingWelcoming walking customerRequirements Relevant customer support experienceFamiliar with CRM systems and practicesNeat and organized personalityService orientation attitudeGood communication skill appropriate phone manner a good listenerAble to handle good bad feedback with patientAbility to multi task prioritize and manage time effectivelyKnowledge of electric gadget amp experience in the retail field is a plusBilingual in Chinese in order to liaise with Chinese speaking associateWorking Hours 10 am 7 pm Location 16 Arumugam Road Building D LTC Nearby MacPherson MRT

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