Assistant Store Manager / Store Manager
Love Bonito
Singapore City, SG
1d ago
source : Openspace Ventures

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, with our headquarters in Singapore, and country offices in Indonesia, Malaysia and Hong Kong, omni-channel presence across the 4 markets, retail franchise in Cambodia, and international e-commerce to 10 other markets - China, Australia, New Zealand, US, Canada, Japan, Philippines, Vietnam, Thailand and Brunei.

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman.

She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her.

With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Main Responsibilities

  • Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
  • Inspire and motivate team to work towards a collective goal
  • Collaborate closely with all other functional team leads in particular Merchandising, Visual Merchandising, Warehouse and Marketing
  • Manage the day-to-day store operations to ensure a seamless and smooth customer experience
  • Develop strategies to enhance the store customer experience and drive sales performance
  • Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring
  • Develop, improve and optimize retail processes to improve productivity and store operations
  • Oversee the receiving of new stock, controls returns / damages / transfer and the opening and closing of cashiers
  • Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
  • Oversee general store administration and ensure compliance with policies and procedures
  • Maintain outstanding store condition and visual merchandising standards
  • Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store
  • Conduct Stock Taking exercises at several intervals in the year, or as and when required.
  • Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
  • Recruit, coach, and build a robust team of Part Time and Full Time girls who strongly believe and live out the LB vision and mission
  • Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)
  • You should have / be

  • A Love, Bonito ambassador who believes in and embodies our culture and core values
  • A passion and genuine love for customer service - always thinking of the customer first!
  • A performance-driven attitude with a hunger and thirst for results and sales
  • A high degree of professionalism, work ethic, judgement and keen attention to detail
  • Strong leadership skills in motivating and driving a team of up to 80 girls
  • An outgoing and warm personality who enjoys interacting and connecting with people to build trusting relationships with both internal employees and our regular customers
  • A good team player, a self-starter, decision maker, gap spotter, captain of the ship
  • Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.
  • Requirements

  • Minimum 5 years of experience in the retail industry, preferably in fast fashion
  • Minimum 3 years of experience in managing a retail team(s) - both front and back of house
  • Extremely customer-centric and genuinely enjoys serving and getting to know customers better
  • Strong leadership and interpersonal skills, able to motivate and lead the retail team
  • Numerate and tech-savvy; has experience working with modern POS systems like Vend
  • Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!
  • Benefits

  • Full corporate insurance
  • Flexi benefits
  • Staff discounts
  • A dynamic, no corporate-BS environment to learn, grow, and really make an impact
  • Apply
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