Customer Relation Officer 5-day Week
Target Recruitment a member of WMS Group
Singapore, SG
5d ago
source : JobSupermart.com
  • Salary
  • Min. Qualification
  • Job Description / Requirement
  • Responsibilities

    Service recovery / Customer Service

    Handles customer complaints (VOC, emails, calls etc) Coordinates / interacts with different departments to ensure customer issues are resolved in timely manner.

    Make sure customer receives the highest level of customer service Provides prompt, courteous, professional & accurate responses to customers Ensures adherence to internal policies, procedures and practices Pitch new ideas / solutions to improve customer experience Investigates customer complaints Works directly with customers to meet their needs, answer their questions and provide support

    Administrative tasks

    Prepares reports and analyze data Perform all other duties assigned by supervisor or manager

    Requirements

    Diploma in Business or its equivalent Min 1 to 2 years of working experience preferably in customer service / call center with analyzing and reporting experience.

    Computer skills (Microsoft Office especially Excel and PowerPoint) Excellent in communication (both spoken & written) Attention to details Highly motivated and adaptable Good team player Able to work under time pressure, able to prioritize workload and meet deadlines Ability to handle and resolve customer issues Candidate who can commence work with short notice will be an added advantage

  • Remarks
  • Interested parties / candidates, please send updated resume in MS Word format, including : -

    1) Expected salary

    2) Reason(S) for leaving

    3) Date of availability

    We regret that only shortlisted candidates will be notified)

    Target Recruitment Pte Ltd (MOM License No : 15C7744)

    MOM Regn No : R1112418 (RL)

  • Job category 1
  • Customer Service / Call Centres Telemarketing

  • Job category 2
  • Others

  • Job category 3
  • Permanent

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form