Head of Operations
PolicyPal
Singapore, SG
1d ago
source : Glints

About PolicyPal :

PolicyPal is a licensed digital financial advisory firm, Asia’s leading life insurance platform providing personalised financial review and action plan to help you reach financial freedom.

Responsibilities

Set clear goals and directions, and provide regular feedback on team members’ performance.

Strategy : explore and define which projects the team should prioritise, and set a timeline to reach goals quickly

Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.

Product improvement : proactively search for new features to provide a seamless customer experience

Review and interpret operational data to identify operational issues and provide solutions which optimise service levels, efficiency and overall process flows

Lead and develop team members to drive and manage transformational change

Provide business intelligence support by analysing all processes and procedures in day-to-day business, and thus enable a smooth process in the different teams

Requirements :

Proactive and responsible individual that is able to work independently in a fast-paced environment

Lead, grow and nurture team, execute on CEO vision for the department

Get hands dirty - changing processes requires being on the ground with relevant stakeholders

Leveraging on data to make decisions and have excellent communication skills to lead change at all levels within the organisation

Ability to think strategically about complex issues and develop action plans

Able to multitask and handle multiple projects simultaneously under strict deadlines

A true passion for what PolicyPal is building - we are after all revolutionising the industry!

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