The candidate will be taught to support wide range of IT networks and systems infrastructure that delivery values of Data Centre and Network related services.
Installation responsibilities :
Support engineering team by deploying customer IT projects as well as backend infrastructures.
Perform hands on field installation and repair works including network equipment, servers, patch cables, etc under instruction from the team lead.
Coordinate and control field vendor works with regards to and not limited to cable plant, cross connect and its accessories.
Responsible in creating and updating technical documentation under the instruction from the team lead.
Operations responsibilities :
Identify underlying problem and sort through the possible issues. The candidate will be trained to diagnose and resolve common problems.
Escalate unresolved issues and work with team lead to support the escalated works.
Provide appropriate follow up and frequent updates to stakeholders.
Participate in 24*7 Operation standby roster
Qualifications / Requirements
Minimum Diploma in IT or Engineering field.
Minimum 1 - 3 years of relevant working experience.
IT installation and maintenance support experience is required.
Basic knowledge in networking, i.e. TCP / IP, IPv4, ping and traceroute.
Knowledge in telecommunication technologies and field engineering work.
Willing to gain new knowledge in our industry and products.
Microsoft Office (Outlook, Work and Excel)