AVP, Business Development Manager, Financial Planning Group, Consumer Banking Group
DBS Bank Ltd
Singapore
2d ago
source : Monster

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

In general, manage the end to end process for Banca, UT and GI business.

  • Help reinforce the regulatory and compliance processes 
  • Need to be flexible, adaptable, agile

    May at times need to work beyond official working hours for month end inception.

    Banca

  • Work closely with BD, BBM, WPMs to drive RP and SP business
  • Attend BD meeting to discuss and formulate strategies
  • Using data to identify opportunities and areas of improvement
  • Conducting coaching on RP products, soft-skills, financial planning concepts
  • Helping to send admin penders and clear admin penders
  • Answering calls and queries on Banca
  • Attending to queries on Sat & or Sun esp. during extended banking hours 
  • Helping to expedite inception by liaising with Manulife and DBS (BD, BBM, Reps) especially on month end.
  • Attending Region WPM meeting to update on Banca matters
  • New product launch training
  • Plan and conduct GI coaching sessions
  • Highlight errors in GI application, processes to BSMs, service staff
  • GI performance update to BD, BBM, BSM, Service Staff
  • Support eGI roll-out and other initiative 
  • Use GI data to identify opportunities and areas to improve
  • Help clear GI penders
  • Answering calls and queries on GI
  • Attending BSM Meeting to update on GI matters
  • Conduct UT coaching
  • Help encourage UT participation
  • Attend to enquires on UT
  • Process, Operations & Digital

  • Timely keying in of EBH for the month
  • Timely keying in and capturing all Banca Appeals cases in Appeals template
  • Helping to report YFP related errors to ISMO and advising reps on course of action based on ISMO advice
  • Assisting to clear Banca admin penders, GI admin penders
  • Vetting and checking on eligibility of Appeal cases and either approving or escalating to Manager or Product for review
  • Vetting and checking on Hybrid cases and helping to approve Hybrid cases
  • Compliance, Regulatory and Risk Managemen

  • Ensure timely completion of all regulatory and mandatory E-learning, Product Tests, CPD hours, ACA role-play, ACA product tests, uploading of ACA SPOF
  • Always advocate on the right process for Banca, UT and GI
  • At self-level, also manage risk and policies by adhering to transport claims policy and submitting claims timely 
  • Ad-Hoc Projects

  • Participate and support ad-hoc projects such as annual insurance partner kick-off, lunch time talks, etc.
  • Requirements    
  • Bachelor Degree in related field with preferably 5 years of banking experience & 2 - 3 years in a supervisory capacity
  • Ability to guide individual towards achieving the team’s goals
  • Good interpersonal and communication skills
  • Good sense & oversight on risk awareness
  • Ownership of results and commitment to personal goals
  • Knowledge of banking operations and proficiency in presentations to an audience
  • Proficiency in MS Office
  • Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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