Derivatives & Trade Management Support #155035
Credit Suisse
Singapore, Singapore, Singapore
18h ago

Divisional Overview

The Trade Management(TM) Technology group is responsible for :

  • Capturing accurate and validated trades into the TM stores such as DTD, FIRM and Fidessa
  • Providing Trade Management functions such as post trade activity including trade capture, lifecycle event management, workflow, regulatory reporting, exception management and position management
  • Standardizing the trade data models & controls ensuring coherency & integrity
  • Enforcement of front to back trade and business flow efficiency and measuring progress against agreed indicators to target state.
  • Reporting on C&C volumes and highlight high risk amendments for supervisory review
  • Application SupportGroup (ASG) handles the production environment and provides support for TradeManagement applications globally.

    Our team operates globally and are located inLondon, New York, Raleigh, Singapore, Mumbai and Pune

    ASG is responsiblefor the full production environment from user facing business support, to batchand system monitoring, change / release management & deployment, environmentmanagement, metrics & key performance indicators, capacity planning,automation of manual support processes and service level management with theuser base.

    Role Overview

    Service ReliabilityEngineer within Application Support team. Responsible for

  • Providing application support to internal users (front, middle and back office functions as well as other IT groups) and external clients.
  • A strong technology background, comfortable working across a range of systems and technologies.
  • Must demonstrate the ability to analyse and understand complex problems, make sound technical decisions / recommendations, and communicate solutions in a proactive manner.
  • Possesses scripting / development skills to build effective tooling and remediate simple coding issues.
  • Expertise in automation techniques, approaches and tooling
  • Able to articulate concepts effectively to business users and technologists at all levels.
  • Provide operational non-functional requirements in to development team at design stage and ensure requirements result in an operational efficient and robust solution.
  • In our team you will demonstrate a keen interest to learn the business and its processes, in order to best support internal users and external clients.
  • Must be able to combine attention to detail whilst understanding the wider business and technology context.
  • Key Responsibilities

  • Field support queries from users (front office, external clients and internal operations and technology groups) in Asia and globally.
  • Take ownership for, investigate, log / track and resolve 2nd level support queries, this will involve an understanding of the systems supported as well as the underlying business concepts.
  • Assess the relative severity and impact of incidents on the business and external clients and remediate appropriately.
  • Pro-actively identify areas where support queries can be reduced; and identify, document and potentially implement solutions.
  • Proactively monitor application and pre-empt issues, ensuring minimal down time and delivery against service levels
  • Accurately record incidents and their resolution and use this to facilitate route cause analysis and permanently fix repeat problems.
  • Communicate status and resolution of issues on a timely basis to users and technologists, raising where appropriate to management.
  • Communicate clearly and concisely both verbally and in writing.
  • Seek to develop and maintain relationships with other technology teams including other global support / business lines, application development, QA and infrastructure (e.
  • g. DBA, server teams, web services, etc) teams, users, including front office and other internal groups.

  • Position will involve some shift work on a rota basis, with weekend and holiday coverage sometimes required. Support team provides business coverage from 7am-11pm.
  • Travel to other offices may be required.

    You Offer

  • Good degree in a numerate field (for example, Computer Science, Electronics, Physics, Mathematics, Engineering, Finance, Economics).
  • ITIL certification
  • Knowledge of full software development lifecycle.
  • Relevant experience in application support in a Front Office / Trading environment.
  • Knowledge of financial markets
  • Technical skills including SQL(Oracle / Sybase / MS SQL Server), DB, Shell / Python / Perl Scripting
  • Monitoring & automation tools
  • Understanding of enterprise systems
  • Proficiency in written and spoken English as you will liaise with teams globally
  • Excellent written and verbal communication skills
  • Demonstrated ability to support demanding users with and can work under tight deadlines
  • Strong analytical and problem solving skills
  • Can assimilate and apply information rapidly and effectively
  • Willingness to learn both the technology and business.
  • Self-starter with an experience to multi-task, being able to prioritize and follow through on tasks.
  • Uses initiative and creativity in solving issues.
  • Result oriented, dedicated, hardworking, can work on own initiative whilst working collaboratively and deliver on time with a high level of integrity and flexibility, sense of urgency, attention to detail and quality standards
  • Core technical skills(preferably one as minimum) in addition to above :

  • 3-6 years experience in software development and product support using
  • Core Java 5 (or above) and Weblogic 9.2 or higher
  • Net platform / C#, Python
  • Advanced PL / SQL concepts such as bulk loading, Oracle replication, AWR reports, Oracle Replication
  • Experience in Fidessa platform would be a big plus.
  • Good to have :

  • Experience in development or support in OTC Derivatives / Cash Equities business line.
  • Equity / Credit / Swaps / Listed Options and Futures product knowledge.
  • Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

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