Customer Solutions Engineer
IPC Systems, Inc.
Singapore, SG
3d ago

Job Responsibilities

As the rate of adoption and our range of solutions expands, we are seeking a Customer Solutions Engineer to work in a Client facing technical pre-sales support role, based in Singapore and aimed at providing solutions expertise across Asia, both directly and indirectly.

The role includes :

  • Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support.
  • External 3rd party / Partner interaction †working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.
  • Bid support †RFI, RFP response preparation and complex solution proposals
  • Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
  • Working with product management, marketing and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns.
  • Work with Account Manager to drive closure of business.
  • The successful candidate is likely to be currently working in a pre-sales or system engineering role within a financial markets services provider or telecoms and will have a blend of technical expertise, commercial acumen, organization, enthusiasm and excellent communications skills.

    The primary office location will be in Singapore but some foreign travel may be required. We are looking for a candidate with proven track record of presentation skills and customer facing experience, one that will gain the respect of both global clients and colleague and can work under pressure.

    Experience and Skills Requirements

    Typically requires 3 †5 years relevant work experience as a Sales Engineer.

  • Financial Markets Services Provider experience is a major plus.
  • Bachelor’s degree in a relevant field meeting minimum transcript requirements or equivalent experience.
  • Technologies

  • Solutions Engineering knowledge to support a Financial Markets Extranet
  • Cloud Technologies
  • Knowledge of Routing Protocols such as BGP, ISIS, OSPF, RIP
  • Knowledge of Carrier Class MPLS Traffic Engineering to support Managed WAN, Financial Extranets, and VPLS network environments
  • SIP Voice Signalling Protocols, and Carrier Ethernet experience
  • Security †including aspects of network security, encryption, authentication, SBC, firewalls
  • Other important attributes :

  • Credible, structured and methodical approach.
  • Ability to keep up to date with business and market technologies, and understand their impact to a client organization.
  • Excellent verbal and written communication.
  • Ability to work in a fast paced sales environment.
  • Ability to deliver clear product presentations and demonstrations to all levels of a client organization.
  • Ability to think clearly, creatively and quickly in demanding situations.
  • Friendly and out-going, able to work in teams.
  • Driven to high quality and excellence.
  • Extremely Client-oriented
  • Languages : English obligatory, other Asian languages may be beneficial
  • Accountabilities with Expected Results :

  • To discover, understand and define customer requirements.
  • To position the benefits of IPC solution in the context of the target environment.
  • To respond to a broad range of technical solutions questions.
  • To design customised solutions that may range from optimisation of standard product configurations to complex design projects involving integration of 3rd party products.
  • To prepare, host and deliver tailored Customer presentations Products, solutions and services †benefits, feature, technical details and designsTechnology direction and roadmap
  • To generate responses to RFP questions as part of a bid team that are : Technically accurate, credible and in context Well written, concise and easily understood, with clear, professional graphicsGeared to promote IPC’s strengthsDelivered to agreed schedules.
  • To provide a conduit between Clients and IPC Product Management for product enhancements and other requirements.
  • At IPC, we are committed to living our Core 4 values : Be the Best You to Create the Best Us, Work Smarter, Inspire†Aim Higher and Embrace the Customer and the Change They Create .

    These values are essential to how we attract, cultivate, nurture and promote our workforce and foster a sense of belonging within our employee family.

    Come join us and Be the Best You !

    Need Assistance with Applying for Positions?

    If you are experiencing difficulty with the application process or are a disabled individual or veteran and require a reasonable accommodation in applying for any posted position, please contact the Human Resources Team at careers ipc.

    com. Please note that requests for updates on positions will not receive a response as this is for those who need assistance in applying.

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