More information about this job
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.
We are currently looking for a Sales Support Sr. Associate based in Melbourne, Australia.
Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world.
It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.
The primary responsibility of the Sales Support Associate is to support the Software, Hardware and Professional Service organization through customer, operational and business support.
Responsible for quickly completing administrative tasks by adhering to set processes and procedures relating to pricing quotes, online / offline order administration, order fulfillment and communication.
Support the sales organization with processes and guidance in all aspects of the deal lifecycle
Provide customer service support through phone and email for all types of requests; coordinate with related departments to solve issues
Provide business support to partners and distributors. This includes tasks such as routing, status inquiries, coordinating with related departments, and education
Prepare quotes, process returns and process orders for all aspects of our business in Japan and the Asia Pacific markets
Maintain administrative tasks in CRM systems
Bilingual in Japanese (written and verbal)
2+ years related experience or combination of education and experience
Demonstrates excellent written skills through the ability to effectively write routine reports and correspondence
Demonstrate excellent verbal communication skills through the ability to speak effectively to customers or employees of organizations
Ability to deal with problems involving several concrete variables in standardized situations
Proficiency with common business software applications such as MS Office products : Excel, Outlook, etc.
1+ year experience with Salesforce or Siebel CRM