We’re looking for a strong Support Engineer with strong interest in fintech, to be part of a global support team and act as the point of escalation for application issues faced by customers.
Monitor applications in the production environment using monitoring tools;
Manage customer requests and resolve them according to service level agreements;
Escalate complex technical issues to various relevant parties;
Work closely with cross-functional teams to ensure the swift troubleshooting and resolution of customers’ issues;
Manage documentation to ensure that support knowledge is transparent internally;
Prioritise customer satisfaction and success.
Degree or Diploma in Information Technology, Computer Science or related discipline;
At least 3 years of experience as L2 technical or application support, candidates with more experience will be considered for a senior role;
Knowledge of monitoring and reporting techniques and tools;
Hands-on experience in application programming interfaces (APIs) and related tools;
Proficiency in Mandarin or Cantonese would be an advantage as this role supports Chinese-speaking customers in the Hong Kong and China region;
Strong communication skills, both written and spoken;
Strong analytical skills and ability to troubleshoot remotely from customers;
Ability to work well under pressure in a fast-paced environment.
Attractive remuneration and dynamic work environment;
Requires standby on-call availability;
Located in Singapore.
Get in touch with us
If you’d like to explore this opportunity, please reach out to Charmaine Tan (R1102130) at for a confidential discussion.
FCS CAREERS PTE LTD (EA 94C4359)