Customer Service Officer
SG, Jurong, Tuas, SG
4d ago
source : GrabJobs

Job Responsibilities :

Support Sales on business handling for Japan market (orders management, enquiries, complaints etc.) and to meet overall customer satisfactory.

1. Order Processing

o Price maintenance - ensure selling price are correctly maintained.

o Sales order management - ensure accuracy and timely processing of sales, invoices and customer orders.

o Ensure timely shipment according to customers schedule and despatch of documents through close and effective coordination with Singapore, Europe & USA OPCs.

o Handling of shop orders from distributors

o Verification of L / C details and coordination of amendments.

2. Other Customer Service Related

o Handling customer complaints and processing of claims.

o Samples arrangement for customer product approvals and complaints.

o Manage internal and customer enquiries on product availability, prices, delivery times, and the status of orders

o Monitor account receivables, follow-up with relevant parties / customers to provide timely payment as accordance to payment schedule.

o Assist the business operations

o Back-up for other CSRs.

o Ad-hoc Sales related tasks if required

Job Requirements :

o Degree with 3-5 years of relevant working experience in Order Support / Supply Chain / Shipping line

o Good understanding of sales order processes and logistic matters.

o Good understanding on L / C negotiation.

o Ability to speak fluent Japanese language. Additional knowledge in Korean language will be an added advantage.

o Familiar with SAP, Microsoft Applications (Excel, PowerPoint etc.)

o Excellent communication, customer-focus, and teamwork skills

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