Customer Success Manager, Team Lead
3d ago

Founded in 2016, Meero aims to revolutionize the world of photography by allowing photographers to dedicate themselves to their passion.

From developing income streams to market research, invoicing, post-production work, and delivery, Meero takes care of all of the laborious and time-

consuming tasks which make the industry challenging to work in.To address these challenges, Meero has developed innovative tools which enable brands, and will soon enable individual customers, to order custom photos and videos from around the world.

Meero manages the shoot and production processes from beginning to end, guaranteeing unbeatable prices and delivery of professional visual assets in as few as 24 hours.

Discover Meero : WHAT YOU’LL DO Develop and maintain a strategic trusted advisor relationship with your clientsAdvocate your clients and be their internal voice by providing feedback on how Meero’s solutions can be improvedCollaborate with operations and delivery team to ensure quality and timely outputDrive regular cadence (Call / Report / visit / QBR) with customers to report on KPIs, share results & actionable items with cross-

functional stakeholders.Proactively monitor and address customer / operational issues(Over)achieve your delivery targetsIdentify opportunities and collaborate with the sales teams to ensure growth attainment WHAT YOU’LL NEED 1-

2 years experience in managing a small team Complete fluency in English; ability to speak other Asian languages is highly advantageous (i.

e. Cantonese, Hokkien, Thai, Vietnamese, Khmer, Burmese, Korean)Excellent interpersonal and communication skillsRigorous, dynamic and autonomous, you are also results-

oriented and very comfortable on the phoneOrganized, detail-oriented and relationship focussedWillingness to build relationships and network across a wide spectrum of clientsPrevious experience working in a sales / customer success environment preferred

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