Senior Specialist, Service Delivery/Management
MSD INTERNATIONAL GMBH (SINGAPORE BRANCH)
SG, Jurong, Tuas, SG
4d ago
source : GrabJobs
  • As a Senior Specialist in the AMS / ERP team, you will be focused on preserving the ERP SAP continuity for our company’s single global SAP instance with a globally diverse set of teams;
  • SAP Basis / Security, ABAP, SAP functional and Infrastructure teams together with the process steward organization to provide support for existing and new template enhancements.

    The candidate will provide functional design and guidance for the SAP Order to Cash processes and manage end-to-end SAP technical configurations in the Sales and Distribution module.

    The candidate will work hand in hand with our Managed Services partner to ensure all work is performed using defined processes and meets Service Level Agreements for effective execution of Incident management as well as alignment of these processes to the Change management process.

    The candidate will Ensure IT Service Management, SDLC, processes and procedures remain updated and are adhered to. Additionally, from time to time this person will oversee some cross-functional projects and assists with program wide initiatives.

    The candidate will require hands on experience on SAP Sales and Distribution along with working knowledge of Interface / EDI with Third party Logistics providers and Customers

    Primary activities / responsibilities

  • Working with regional and global resources to ensure oversight on ERP functional work, specifically around Sales / Distribution and Logistics with effective communication and coordination across all IT Hubs required to resolve Critical Incidents resulting in significant impact to our company's business operations.
  • Provide operational support oversight for ERP application (s) within the scope of Global ERP Operations and Managed Services.
  • Working closely with Global ERP Operations functional / technical leads, and various development teams to schedule, communicate, and ensure appropriate support collaboration for key system changes and projects.
  • Continue to increase functional knowledge of the application(s) to help reduce costs through continuous improvements while providing a high level of support.
  • Ensure the Managed Services partner maintain good System Documentation, and ensure ongoing GMP and Sarbanes-Oxley system compliance through proper Documentation and SOPs in a Pharmaceutical highly-regulated environment.
  • Coordinates and leads projects to design, deploy and / or migrate new markets into the SAP COMET instance by partnering with the external vendors, Global teams and / or process stewards.
  • Requirements :

  • MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Engineering, Math, or equivalent experience.
  • Minimum 5-8 years experience in SAP SD / MM modules with multiple full life cycle implementations
  • Experienced in Electronic Data Interchange (EDI); EDI mapping
  • Experienced with the following Project Tools and Methodologies;
  • Agile and Scrum Methodologies

    Remedy

  • Experienced in the Life Sciences / Pharmaceuticals industry
  • Strong interpersonal skills, with demonstrated ability to work as part of both physical and virtual teams.
  • Adept at understanding customer challenges, navigating from problem to resolution and communicating the resolution effectively, both verbally and in writing.
  • Ability to interact comfortably with all level of managements and peers.
  • Ability to multitask and manage multiple deliverables and projects at the same time
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