Customer Experience Intern-0067CQDo you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?
At Schneider Electric , we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.
We provide energy and automation digital solutions for efficiency and sustainability.We are looking for a 5 - 6 months intern to join our team from August 2020 .
This position is only available for students who have valid students pass / permit from Universities in Singapore.
Key responsibilities / functions :
Drives customer satisfaction & loyalty through comprehensive understanding and continuous improvement of our Customer Experiences
Customer surveys. Coordinate customer satisfaction & loyalty feedback analysis from surveys, customer visits and other relevant sources
Issues resolution. Ensures specific issues detected are promptly managed and closed
Analytics. Builds and shares analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning that sets customer experience improvement priorities
Customer Satisfaction strategy. Drives customer experience improvement actions, deploys best practices, implement creative strategy to increase level of customers’ satisfaction
Manage deployment and operation of the Customer Satisfaction and Loyalty Development (CSLD) Process
Customer Advocate to drive customer centricity within the organization
Represent the voice of customer and drive the customer centricity within the entity
Challenge the involved entities to improve customer satisfaction and achieve quality goals
Ensure a reliable process is operating to solve customer complaints fast and effectively
Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
Collaborate with other departments (customer care center, logistics, supply chain, line of business, etc) in order to contain, correct, and prevent problems affecting customers
Be Customer advocate by ensuring customer issues are well managed and ultimately prevented