Customer Experience Intern
Schneider Electric
Singapore
2d ago

Job Description

Customer Experience Intern-0067CQDo you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

At Schneider Electric , we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability.We are looking for a 5 - 6 months intern to join our team from August 2020 .

This position is only available for students who have valid students pass / permit from Universities in Singapore.

Key responsibilities / functions :

Drives customer satisfaction & loyalty through comprehensive understanding and continuous improvement of our Customer Experiences

Customer surveys. Coordinate customer satisfaction & loyalty feedback analysis from surveys, customer visits and other relevant sources

Issues resolution. Ensures specific issues detected are promptly managed and closed

Analytics. Builds and shares analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning that sets customer experience improvement priorities

Customer Satisfaction strategy. Drives customer experience improvement actions, deploys best practices, implement creative strategy to increase level of customers’ satisfaction

Manage deployment and operation of the Customer Satisfaction and Loyalty Development (CSLD) Process

Customer Advocate to drive customer centricity within the organization

Represent the voice of customer and drive the customer centricity within the entity

Challenge the involved entities to improve customer satisfaction and achieve quality goals

Ensure a reliable process is operating to solve customer complaints fast and effectively

Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest

Collaborate with other departments (customer care center, logistics, supply chain, line of business, etc) in order to contain, correct, and prevent problems affecting customers

Be Customer advocate by ensuring customer issues are well managed and ultimately prevented

Qualifications

Additional Requirements

  • Degree in Business Admin, Marketing, Engineering, Sciences. Mathematics, Statistics
  • Customer Oriented mindset experience in handling customer inquiries
  • Good coordination and problem solving skills
  • Good analytical skills
  • Multicultural skills
  • Communication and presentation capabilities
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