To provide 1st level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC / Server, OS, software and related peripherals.
To be prompted and meticulous in updating of daily incident handled in to the incident management tool.
To be responsive and pro-active when handling of end-users' PC / Notebook problem and request.
To be highly customer focused and diligent towards providing good customer service.
Perform in-house application troubleshooting and coordinate with respective support teams.
Liaise and coordinate with third party vendors for replacement parts / components and rectification of faults if the equipment is under warranty or under some form of maintenance contract between the customer and third party vendor.
Create and update work instructions to engineer handbook.
Perform standby duties when necessary.
Diploma / Higher Nitec / Nitec in IT
At least 2 years of Desktop support experience with Active Directory domain support highly preferable
Possess relevant IT skills set in hardware and software troubleshooting
Experience installing software, patches, updates on Desktops, Laptops
Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software
Must be customer service oriented with good inter-personal and communication skills
Good attitude with positive mindset in learning and ready to excel.
Able to work independently as well as in a team
Experience in Incident Management System and / or Asset management is an advantage
On job training will be provided
We regret only short-listed candidates will be notified.