Director, Training Enablement, Distribution Learning & Development
Singapore, SG
1d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.


  • Overall in charge for training calendar, resource allocation, training rooms management and maintenance
  • Preparation and coordination for all key channels meeting and department meetings
  • Upkeep communication and housekeeping of department logistical request
  • SOP and SLA in place for department as a whole
  • Support effectively on trainers and channels request
  • Involve in driving and supporting digital initiatives
  • Liaise with trainers on training requirements
  • Manage and improve Learning Management System
  • Prepare and provide training audit, training reports and records
  • Track training effectiveness
  • Manage and arrange training equipment and resources (eg. Webex)
  • Other ad-hoc administrative duties as required
  • Training grant project and management
  • Enhance existing processes and efficiency
  • Ensure Continuing Professional Development (CPD), Ethics Rules and Regulation (ERR), Core Competency Programs (CCP) programs are planned, executed and followed through
  • e-learning (course creation, creating curriculum for new product launches, onboarding training, create new online modules quarterly, enhancement with CRs etc)
  • Training funding claim or expenses (supporting MFA & MLS entity with FTS claim, processing and tracking of PD$, processing of payment to vendor and tracking the expenses)
  • Regulatory tracking (updating and tracking of Ethics and R&R, CPD tracking)
  • Agency System ( updating of external ad-hoc courses attended by Financial Planners, uploading of materials to Manutouch, enhancements with CRs)
  • Deliver selected training programs where required
  • Driver for 3rd party providers
  • Balance and allocate resource to support all channels in administrative area

    If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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