Customer Intelligence Analyst (Thailand Market)
Procter & Gamble
Singapore, Singapore
6d ago

of the Role

The Customer Intelligence Analyst (CIA) is accountable to deliver a flawless Order to Cash (OTC) process from end-to-end to our customers.

You are a problem solver who continuously improves processes and algorithms to enable touchless operations across our APAC supply chain network.

You are an important link for related organizations within P&G, customers and 3rd party logistics companies to resolve any OTC issues!

Your Team

You will be working in the Singapore Customer Intelligence Centre (SCIC) which supports our regional supply chain network.

You will be reporting to a Cluster Manager and will be collaborating with the multifunctional teams like Finance, Sales, and Product Supply teams regionally.

What Success Looks Like

Using analytics and business knowledge, you are the specialist in the customer order pattern, provides insights and ideas to drive end-to-end synchronization and hence bringing value for customers and P&G.

You will deliver Best-in-class critical metrics including Service, Day Sales Excellent, delivery on time, and respond to customers’ requests & enquiries in a timely manner.

Responsibilities

  • Reconciliation of Accounts Receivables and Payment Collections of P&G customer orders and documents in the Thai language
  • Liaise and collaboration with Thai teams and customers in the Thai language
  • Collaborate with back end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
  • Lead Root Cause Analysis on order & cash related incidents including non-quality, rejections, returns, shortages, overdues, claims, deductions
  • Analyze customer order data and generate reports
  • Improve existing process / operations through Loss Elimination workshops
  • Qualifications

  • Strong academic qualifications with a minimum Diploma education
  • Ability to read, manage, and process customers orders and documents in the Thai language
  • Ability to liaise and collaborate with Thai teams and customers in the Thai language
  • Accounting or finance experience, especially on accounts receivables or payment reconciliation
  • Experience doing data reporting and data analysis preferred
  • Able to work independently
  • Have strong interpersonal and communication skills and able to work across multifunctional teams and across geographies
  • Have a customer oriented attitude
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