Support all incoming technical fault calls. Responsible to create and track trouble tickets to closure. Great team player and customer oriented with great emphasis on customer experience.
Perform technical troubleshooting in accordance to established troubleshooting procedures. Elevate incidents to next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
Timely update of ticketing system with complete and accurate details. Prompt communication of incident status and update to respective parties.
Assist in other operational tasks as requested. Role Requirements Degree / Diploma / Proffesional / Nitec in Engineering or equivalent.
Candidates with no experience are welcomed to apply. Candidates with at least 1 years of technical support experience in a NOC / SOC environment is preferred.
Knowledge of Fibre, Transport and IP Network providing Metro-E, DWDM, TCP / IP and / or cyber-security services. Good analytical skills with hands on experience of various OSS platforms and Network Management System (NMS) to manage the network.
Good communications skill with pleasant personality and experience in customer service. Technical certification such as Certified IP Associate (CIPA), Certified IP Engineer (CIPE), COMPTIA Security+, CEH, etc.
HOW TO APPLY : Interested applicants, please click on Apply Now or email to Click Here to Email Your Resume to submit your resume.
We regret only shortlisted candidates will be notified. Stafflink Services Pte Ltd EA Licence No. : 04C4294 EA Personnel : Bong Wee Kiat (Jason) EA Personnel Reg. No. : R1986867