Senior Manager of Regional Vendor Program
6d ago

ResponsibilitiesAbout TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

About this role The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance and operations performance of Content Review's extended workforce across the region.

The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards and guidelines to keep our community safe.

As Senior Manager of Regional Vendor Program for APAC, you will be responsible for leading a team and managing end-to-end oversight of operations of the regional vendor programs.

This role needs to offer data and insights on planning and strategy for new and existing partnerships and ensure our vendors' performance is excellent.

Responsibilities- Manage and grow a team of Vendor Program Managers from mid-to-senior levels across the region.- Collaborate cross-functionally across teams within T&S (Policy, Quality Assurance, etc.

Products, and others to ensure regional vendors' performance excellence.- Timely and effective stakeholder management internally as well as with Partner organizations.

  • Identify and solve cross-functional and inter-team challenges.- Scale operations further or transition operations to different markets.
  • Build positive relationships through on-time delivery of commitments and effective communication with Partner organizations at the executive level as well as at the site level.
  • QualificationsMinimum qualifications : - Bachelor's degree or equivalent practical experience in operations / business management or vendor management.

  • 3 years of experience in vendor management and / or vendor operations.- 5 years of experience as a people manager.- Ability to build collaborative relationships with a diverse range of partners and influence at multiple levels of an organization.
  • Preferred qualifications : - Passion for Internet / Entertainment / Media industry, as well as quality assurance work related to internationalization.

  • Proven knowledge and cultural background in your region, and ability to detect sensitive content and topics.- Problem-solving, critical thinking and analytical skills and experience in applying project management tools.
  • Superior verbal and written communication skills, team player, ability to grasp new concepts efficiently and perform well under pressure.
  • Ability to work under high pressure and keep a positive and forward thinking attitude.
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