Senior Manager, Merchant Risk Policy - GrabFinancial
3d ago

We are Grabbing the job detail for you

At GrabFinancial we believe that upholding trust and integrity is at the heart of doing business with all our customers.

GrabFinancial Risk team is a dynamic regional group that focuses on protecting transactions of millions of Grab customers across Southeast Asia.

The team employs cutting-edge digital trust, customer-centric solutions, and expert talents from all across the industry to ensure fraud and abuse are kept outside the door.

Get to know the Role :

Develop and drive Grab Financial merchant risk and fraud prevention framework across Southeast Asia .

Optimise risk actions and processes to achieve highest acceptance while minimising losses.

Own data for the domain. Perform monitoring, investigations, deep dives and forensics, as well as reporting on the domain.

Report facts to senior management in a clear, concise and data-driven manner.

Create data-driven strategies to prevent or limit merchant abuse, merchant default or non-fulfilment, account take-over, credit card fraud, collusion schemes, syndicated fraud attacks.

Perform research and use data science techniques (either directly or in collaboration with risk data scientists) to identify negative behaviours.

Implement actions such AI models and business rules.

Own policy work related to the domain area, inputs to relevant policies and procedures.

Act as subject matter expert towards the rest of risk team as well as other company functions such as product and business development.

Occasionally conduct training or awareness sessions.

Lead a small team of analysts and managers.

The must haves :

Problem-solving, positive and constructive attitude is a must.

Comfort in dealing with ambiguity and operating in fast-changing, unstructured environments.

Structured, factual and data-driven. Ability to deep dive into data then elaborate clear and synthetic insights.

Excellent verbal and written communication in English and ideally one local SEA language.

Recognised experience in electronic payments and financial services.

Advanced knowledge and experience in e-wallet / online payments abuse (account take-over, credit card fraud, merchant / buyer collusion fraud, money laundering...).

Hands-on experience with fraud detection tools e.g. scoring models and rules engines.

Knowledge of credit card scheme rules and banking processes preferred.

Leadership experience or potential, experience managing a small team is a plus.

Get to know Grab :

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people.

We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle.

We recently launched our fintech platform GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-

house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability.

Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam.

We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

If you share our vision of driving South East Asia forward, apply to join our team today.

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