Logistics and Operations Intern
Oo La Lab
Singapore, SG
6d ago
source : Glints

Responsibilities

  • Diagnose and troubleshoot production issues
  • Talk customers / clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate production and operation solutions
  • Ensure all issues are properly logged and resolved
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Assist with stock-take and arrangement in the lab and storeroom
  • Assist with production work in the lab
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